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NewgenONE Digital Transformation Platform vs Pega Platform comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Ranking in Business Orchestration and Automation Technologies
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
665
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
NewgenONE Digital Transform...
Ranking in Business Orchestration and Automation Technologies
28th
Average Rating
6.0
Reviews Sentiment
6.1
Number of Reviews
1
Ranking in other categories
Low-Code Development Platforms (32nd)
Pega Platform
Ranking in Business Orchestration and Automation Technologies
12th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (5th), Rapid Application Development Software (13th), Low-Code Development Platforms (8th), AI Software Development (11th)
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
reviewer2445606 - PeerSpot reviewer
Director - Group IT & Principal Architect at a financial services firm with 10,001+ employees
Automated process efficiency enhanced with improved setup simplicity
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automate these processes efficiently NewgenONE has helped to automate repetitive manual tasks and data inputs, reducing the need for user intervention. It is good because it automates…
VS
Quality Assurance Team Lead at HCLSoftware
Process automation has improved case handling and now saves half of our daily manual work
Pega Platform has improved my business process overall. The manager confirmed that manual statuses are automated and manual evaluations are automated. For eight hours of work, it automates four hours of work. Pega Platform has features for operational efficiency that are significant. It provides a business security texture app, which is a valuable feature, and it also offers report definitions such as bar charts, pie charts, and operational help. In terms of management capabilities, Pega Platform provides dashboards and tools that help with management and categories. Pega Platform has good integration features, as integration can be done in many ways, and even for legacy systems, it is a strong feature. I did not encounter any problems with legacy systems. Pega Platform has good scalability. It is not difficult to scale up or down if there is a need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions."
"Working with the Automation Anywhere application is very easy in our environment."
"Tasks or activities that were taking almost six hours a day have been reduced drastically to 30 minutes, which saves time as well as business costs."
"What I appreciate most about Automation Anywhere is the ease of use. Everything is easy to set up. I also appreciate the extensibility that it has."
"The MetaBots are by far the most effective system within AA. Due to the fact that no scripting is required and only the passing of variables or values to get a definite result. IQ Bot with the ABBY OCR is a powerful component to do multiple extractions in the shortest possible timeframe in comparison to human execution of similarly identified tasks or operations."
"The UI is very user-friendly, even for someone who doesn't have much coding knowledge."
"Before the automation, it used to take about two to three hours, now, with automation, it takes about 40 minutes."
"The features like IQ Bot and Metabot have helped our organization to gain business trust and provide a greater number of unique solutions to our clients for complex projects."
"NewgenONE's document management and workflow approach tools are very useful."
"It is a stable product."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"The latest releases of PegaRULES are scalable, advanced, and can be easily integrated into your environment."
"The case management functionality of this solution has been most valuable."
"The solution is operating well overall."
"getNext removes some of the managements overheads as well as inbuilt reporting."
"In terms of functionality, Pega is probably the number one solution in this field."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
 

Cons

"There are many bots available on the Bot Store. However, my developer told me that he was unhappy with the quality of the bots available."
"I had an issue lasting for the better part of three years, and it was quite severe."
"Now, it is a big complex to download the product and install it, then again to install the patches. So, it takes a lot of time to download it."
"We did face some issues last year when there was an upgrade in Automation Anywhere control room, and at that time our web application automations were failing."
"Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls."
"It is good for standard procedures with an SOP. For those, it works well. But there are processes that are tricky and need human intervention and intelligence. In those cases, the process gets stuck."
"We had several issues when trying to connect the different components, due to our firewalls. They were eventually solved by our internal IT and the AA technical team."
"We'd like to see more AI features."
"Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users."
"The solution would benefit from more integration capabilities."
"Pega's technical support could be better."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
"The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed."
"The licensing cost is very high."
"We are changing systems because we are trying to bring total service delivery into a common platform, and Pega is not able to handle the requirements."
"Customers expect more out-of-the-box solutions."
"In the Middle East and Africa region, Pega was not very strong from the user experience standpoint."
 

Pricing and Cost Advice

"No one is balking at the cost. They are market rates and will change, but no one is saying, "That is ridiculous or impossible." They are saying, "Show me the ROI and prove that the cost is accurate.""
"We are interested in saving manual engineer man-hours. So far, we have saved $100,000."
"My understanding is that the license cost of Automation Anywhere is more reasonable than UiPath and Blue Prism."
"Our annual licensing costs are about $500,000."
"The price of this product is good."
"Annually, we are paying almost one million reais."
"Automation Anywhere is competitive... Pega is somewhat comparable, but Pega also requires a lot more infrastructure and a lot more experience to get up and running."
"The initial setup and licensing fees are high, and although it saves costs in the long run, reaching the break-even point can take at least six months."
Information not available
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."
"The licensing fees are based on the number of users."
"Pega is expensive."
"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."
"I would rate the product's pricing a six out of ten."
"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
12%
Manufacturing Company
11%
Import And Exporter
23%
Construction Company
17%
Comms Service Provider
8%
Outsourcing Company
8%
Financial Services Firm
20%
Manufacturing Company
10%
Outsourcing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise86
Large Enterprise561
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
What needs improvement with NewgenONE Digital Transformation Platform?
Setting up NewgenONE is still a technical task. Simplifying the setup process would make it easier for users. Even wh...
What is your primary use case for NewgenONE Digital Transformation Platform?
I use NewgenONE to automate processes such as onboarding, trade finance, and complete lending. It allows us to automa...
What advice do you have for others considering NewgenONE Digital Transformation Platform?
NewgenONE works well for business process automation (BPA) and suits specific work for the BFS side. However, it requ...
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in ...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while sett...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of y...
 

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
No data available
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
BNB Bank, National Commercial Bank Jamaica, United Bank, Tokio Marine HCC
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Microsoft, Mendix, OutSystems and others in Low-Code Development Platforms. Updated: October 2026.
917,403 professionals have used our research since 2012.