Rootly vs xMatters comparison

Why PeerSpot?

Rootly and Everbridge are both solutions in the IT Alerting and Incident Management category. Rootly is ranked #11 with an average rating of 8.0, while Everbridge is ranked #12. Rootly holds a 2.8% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 100% of Rootly users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Rootly

Read 4 Rootly reviews

1,567 Views
1,567 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,275 Views
2,915 Comparison Views

96% willing to recommend

Rootly

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Rootly and xMatters based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Rootly vs. xMatters Report (Updated: September 2026).

Buyer's Guide

Rootly vs. xMatters

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Rootly

Ranking in IT Alerting and Incident Management

11th

Average Rating

8.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of Rootly is 2.8%, down from 9.6% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Rootly	2.8%
xMatters	4.2%
Other	93.0%

IT Alerting and Incident Management

Featured Reviews

MatthewTaylor

Lead Dev Ops Engineer at a financial services firm with 51-200 employees

On-call workflows have become reliable and onboarding new engineers runs smoothly

The best feature that Rootly offers, which I really appreciated when we onboarded Rootly, is the shadowing feature. I evaluated quite a few tools but Rootly was the only one at the time that had this, and this allowed us to onboard new engineers into the on-call rota smoothly, which was a really cool feature. Regarding how the shadowing feature helped with onboarding new engineers, rather than manually tweaking schedules to try to hack a way to shadow existing engineers, Rootly gave us a shadow feature which allowed us to say person X, please shadow person Y, using these times and these days, very customizable, and it allowed us to onboard people in a much more graceful manner.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Rootly has positively impacted my organization by saving time with manually adding timelines, as they are already built in when timelines are added in Slack through integration."

"We were missing alerts due to our legacy tool that was unable to call out engineers effectively, but now we have achieved a 100% success rate of alert delivery, which is a massive step especially when trying to fix and identify these problems."

"Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts."

"With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly."

"The ability to have the rota and then configure notifications that you can directly fire them into the group is most valuable. The India shift is from 2:00 AM to 9:00 AM, and then it is the UK shift from 9:00 AM to 5:00 PM UK time, and then there is also a defined US shift and on-call hours. It allows us to make sure that everyone is going to get notified when they need to be about an issue. We can target specific locations or users with notifications."

"Support has been great. They responded very quickly to all the support cases that I have submitted."

"Since we implemented xMatters, getting someone working on the call has gone from 30 to 35 minutes to about five minutes, which has made a massive impact on our organization."

"We saw the value by being able to import everyone's schedule into one common central repository and have one tool for all the operational teams, or any team for that matter. It gave us the technology to find out who is on call. The incident management of xMatters' integration was another key aspect, where we could say, "You can configure this when a high ticket fires.""

"It has been a good journey over the last three years, getting more details about, and insights into, the product."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"If you really want to reduce your mean time for restoring a service during a major incident, xMatters would definitely be the right tool."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

More xMatters pros

Cons

"The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users."

"Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it."

"There are a few areas where Rootly can be improved."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process."

"The REST API is still missing some important functionality, which we require."

"It has not improved our organization."

"On-call management scheduling is difficult."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"If you are not one of the big players of their customers, the chance that one of your minor wishes will granted are very small."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

More xMatters cons

Pricing and Cost Advice

Information not available

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"The features they provide, versus the cost, are pretty good."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

26%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Rootly?

My experience with pricing, setup cost, and licensing was really easy. Rootly scheduled a call with us and was very quick to give us a POC license to trial out the full product. They were not pushy...

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What needs improvement with Rootly?

The team at Rootly seems to always be adapting and looking at what the market is doing and adding new features, so for us, Rootly currently fits the bill. If there was something we needed, we could...

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What is your primary use case for Rootly?

My main use case for Rootly is on-call alerts. In my use case for on-call alerts, we plug into various applications using Rootly's out of the box plugins. If an alert triggers, Rootly is then respo...

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Product Reports

Buyer's Guide

Rootly

October 2026

Download Rootly product report

Buyer's Guide

xMatters

September 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Rootly

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Rootly vs. xMatters

September 2026

Free Report: Rootly vs. xMatters

Find out what your peers are saying about Rootly vs. xMatters and other solutions. Updated: September 2026.

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