TeamViewer Pilot [EOL] vs Workspace ONE UEM comparison

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Executive SummaryUpdated on Mar 19, 2026

Workspace ONE UEM and TeamViewer Pilot [EOL] compete in the remote management and support domain. Workspace ONE UEM often has an edge due to its comprehensive features.

Features: Workspace ONE UEM provides robust device management, including advanced security measures, application management, and endpoint protection. TeamViewer Pilot [EOL] specializes in augmented reality support, crucial for remote assistance, setting it apart with its innovative approach.

Ease of Deployment and Customer Service: Workspace ONE UEM requires a considerable initial setup but benefits from VMware's extensive support network. TeamViewer Pilot [EOL], with its cloud-based nature, offers an easy deployment process but has less comprehensive customer service compared to VMware.

Pricing and ROI: Workspace ONE UEM's setup costs are higher, but its comprehensive management provides a better long-term ROI. TeamViewer Pilot [EOL] is cost-effective with significant returns, especially when its AR features are maximized.

To learn more, read our detailed Remote Access Report (Updated: September 2026).

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Remote Access

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Featured Reviews

Anumula Hitesh

Senior Business Development Executive at Digitaltrack

Centralized device management has automated onboarding and improves remote security compliance

One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.

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UdaySiddu

Software Consultant at a tech vendor with 10,001+ employees

Good tech support

The location markings can appear incorrectly. If the customer shows his location on camera, on our machinery, but then moves it to another location and, subsequently, back to the original one, the location markings will appear incorrectly. We are talking about the augmented reality features. While I recommend the solution, the customer may face difficulties with screen sharing, such as occurs with our customers when it comes to working in an infrastructured area like a factory. We regularly get confused, as we also provide remote technical support. The initial setup is complex.

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Vishal Bhatia

Trainer/Consultant at Koenig Solutions Pvt. Ltd.

Effective product tracking and monitoring enhances daily operations despite needing documentation improvement

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature is Intune's ability to push out updates for the security and antivirus. I also like Intune's copilot and the ability to automate processes. For example, if you have 5,000 employees who are issued new PCs and you need to set them up with everything they need."

"The biggest thing for us is enforcing logins only from devices that are managed by Intune."

"The best features of Microsoft Intune include helping to know if computers are configured correctly and if users have access to apps or the platform."

"Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment."

"Based on my experience, I find Intune very flexible for managing Windows devices. We can use scripting, and we can make use of the self-service portal or the company portal to publish some of the applications for Windows."

"It's easy to manage and easy to configure."

"It is very stable and scalable because this is a cloud-only solution."

"Mobile device management is most valuable."

More Microsoft Intune pros

"It's easy enough to use."

"Technical support has good responsiveness, although they have recently made modifications to their licensing model."

"The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer."

"Technical support has good responsiveness."

"Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

"It makes us more efficient in managing these devices, in lieu of not having it, that's for sure."

"The solution has very good documentation."

"Customer Service: Excellent customer service. Technical Support: Excellent technical support."

"The antivirus and the ability to push security policies down to the device are key features."

"When compared to other products, AirWatch is highly scalable, redundant, reliable, and easily manageable."

"You can upgrade and migrate the existing group policies that we use for VMware Workspace ONE for the active directory. We can push the policies and group policies. We can migrate it and manage it from VMware Workspace ONE."

"The solution's Self-Service feature is valuable because it gives a single managed application that users can download and use based on their preferences and productivity."

More Workspace ONE UEM pros

Cons

"I heard some pain points. The main thing is the learning curve. It took time to implement. It was not the best product starting out of the gate."

"We only have major classifications for iOS and Android, but there are different brands that have different cycles of updates. If they can fine-tune it to make it more brand-specific, that would be even better."

"The difficulty of the the roll out is surprisingly difficult considering this product is supposed to be an integrated part of the 365 suite."

"Those are the two features that did not impress me much, and currently with other customers I am improving them with Microsoft directly."

"It would be helpful if there was proactive remediation."

"The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."

"Microsoft Intune can be improved by making it even more seamless for users to download their certificates."

"A feature I would want to see added in Microsoft Intune is the ability to manage other non-Microsoft devices."

More Microsoft Intune cons

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"There should be better compatibility with Linux devices."

"We have a lot of problems when it comes to integrating with Active Directory."

"The security features could always use improvement, although there has already been a huge improvement from years ago."

"The initial setup is pretty complicated. It can be a steep learning curve."

"I tried to use the tool on an encrypted disk, but it was inconvenient."

"The solution is too complicated. A lot of end customers don't know how to start when they go into the console."

"The length of time it takes to deploy an application could improve."

"They need a more flexible pricing model."

More Workspace ONE UEM cons

Pricing and Cost Advice

"It's affordable. In comparison to the competitors, the price depends on what features you need from Intune, but it's affordable. There are no hidden costs, but there are some features that go for a premium price. Those are the add-ons for which you have to pay extra."

"While I don't have access to high-level financial information, I believe we have achieved lower costs with this implementation."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"Microsoft Intune has been incorporated into our Microsoft E5 licenses."

"The E5 license is expensive."

"The product is offered as part of a Microsoft standard bundle. The pricing can be competitive to Airwatch, and Maas360."

"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."

"I liked the tool's pricing until P2 came into effect. I am unsure about the current value versus the cost of the new licensing model."

More Microsoft Intune pricing and cost advice

"It is not an expensive product."

"We pay for the licensing monthly."

"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."

"For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution."

"The price of VMware Workspace ONE is reasonable."

"Workspace ONE is on the higher end of the pricing band when compared to other players in the market."

"All licenses from VMware are only yearly. They start with a yearly license and look for a three-year commitment and yearly PO."

"While the platform offers comprehensive solutions, it can be expensive, especially if you only need it for occasional testing and deployment."

"Our customers are concerned about the costs. The solution is higher than they want it to be."

"The license is paid annually."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Financial Services Firm

10%

Outsourcing Company

Computer Software Company

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	191
Midsize Enterprise	63
Large Enterprise	187

No data available

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	22
Large Enterprise	60

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial...

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What is your experience regarding pricing and costs for VMware Horizon Air?

I don't deal with the pricing side, so I don't have any insight about it. That's what the organization would have alr...

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What needs improvement with VMware Horizon Air?

The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to othe...

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Comparisons

IBM MaaS360 vs Microsoft Intune

Compared 13% of the time

Jamf Pro vs Microsoft Intune

Compared 10% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 3% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 3% of the time

Red Hat Ansible Automation Platform vs Microsoft Intune

Compared 2% of the time

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Microsoft Remote Desktop Services vs TeamViewer Pilot [EOL]

Compared 33% of the time

N-able Take Control vs TeamViewer Pilot [EOL]

Compared 30% of the time

TeamViewer vs TeamViewer Pilot [EOL]

Compared 16% of the time

ScreenConnect vs TeamViewer Pilot [EOL]

Compared 5% of the time

Check Point Remote Access VPN vs TeamViewer Pilot [EOL]

Compared 4% of the time

More TeamViewer Pilot [EOL] Competitors

Jamf Pro vs Workspace ONE UEM

Compared 5% of the time

IBM MaaS360 vs Workspace ONE UEM

Compared 4% of the time

SOTI MobiControl vs Workspace ONE UEM

Compared 4% of the time

BlackBerry Enterprise Mobility Suite vs Workspace ONE UEM

Compared 3% of the time

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Workspace ONE UEM

Compared 3% of the time

More Workspace ONE UEM Competitors

Product Reports

Buyer's Guide

Microsoft Intune

October 2026

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Buyer's Guide

Remote Access

September 2026

Download TeamViewer Pilot [EOL] product report

Buyer's Guide

Workspace ONE UEM

September 2026

Download Workspace ONE UEM product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Overview

Microsoft Intune is a cloud-based service designed for device management, security, and compliance. It supports automation and facilitates endpoint management for Windows, iOS, and Android devices, ensuring data protection and efficient policy enforcement.

Microsoft Intune offers seamless integration with tools like Windows Autopilot to automate device setup and deployment. Integrated with Azure Active Directory, it enhances policy management while providing robust reporting and analytics tools for compliance tracking. Despite its intuitive interface aimed at simplifying navigation and device security management, there are challenges such as compatibility issues with Linux and Mac, limited policy support for Android, and demands for better third-party integration. It's widely used for both corporate-owned devices and BYOD scenarios in dynamic IT environments.

What are the key features of Microsoft Intune?

Windows Autopilot: Automates device setup for rapid deployment.
Azure Active Directory Integration: Enhances user policy management.
Reporting and Analytics: Improves compliance visibility.
Mobile Application Management: Ensures app security without compromising personal data.
Cloud-Based Management: Allows management from any location.

What benefits and ROI can users expect?

Time Efficiency: Automation reduces time in policy enforcement and configuration updates.
Enhanced Security: Ensures data protection across corporate-owned and BYOD devices.
Improved Compliance: Advanced reporting tools enhance compliance visibility.
Flexible Management: Cloud-based nature supports management from any location.

In industries such as finance and healthcare, Microsoft Intune is implemented to ensure data protection and compliance with regulatory standards. Manufacturing sectors utilize Intune for managing a distributed workforce across global locations, while educational institutions employ it to secure and manage devices in learning environments supporting both students and faculty.

Microsoft

TeamViewer Pilot [EOL] offered augmented reality technology to support remote assistance across multiple industries. Designed to connect people needing help with experts who provide guidance visually via smart devices.

TeamViewer Pilot [EOL] facilitated remote troubleshooting and maintenance by allowing technicians to view and interact with a user's environment through their smartphone or tablet camera. Leveraging AR, it enabled experts to annotate live video feeds, making problem-solving more efficient. Ideal for fields requiring hands-on advice and complex maintenance challenges, it bridged communication gaps between locations, enhancing efficiency and support quality.

What were the most valuable features?

Augmented Reality Guidance: Provided real-time visual assistance through live video and AR annotations.
Cross-platform Compatibility: Supported use on multiple devices and operating systems for wide accessibility.
Secure Data Transmission: Ensured that communications were encrypted for secure interactions.
Scalable for Teams: Designed to be easily integrated into workflows, accommodating team sizes and structures.

What benefits or ROI should users consider?

Improved Efficiency: Reduced downtime through fast and effective problem resolution.
Cost Savings: Minimized the need for on-site visits, leading to reduced travel expenses.
Enhanced Collaboration: Fostered better teamwork with clear and direct visual communication.
Customer Satisfaction: Led to higher satisfaction with quicker service response times.

TeamViewer Pilot [EOL] found applications in industries like manufacturing, where it helped maintenance teams troubleshoot machinery. In technical support, customer service teams used it to resolve issues needing expert visuals. Healthcare professionals leveraged it for remote diagnostics and consultations, enhancing patient care and operational efficiency.

TeamViewer

Workspace ONE UEM is a comprehensive platform for centralized device management offering advanced security and seamless integration. It's ideal for managing mobile and IoT devices, providing centralized administration capabilities for businesses.

Workspace ONE UEM stands out due to its user-friendly interface and extensive multi-platform support. It provides policy-driven device control, advanced application and content management, and secure remote access. Its excellent third-party integration and strong security measures make it particularly beneficial for managing devices across different platforms. The platform is tailored for businesses looking for scalable solutions that support BYOD policies, application deployment, and user authentication. While praised for stability and comprehensive features like email management, there are calls for improved integration with Active Directory and better pricing strategies.

What are the most important features?

Easy-to-use interface: Simplifies device management for diverse platforms.
Policy-driven control: Enables automated compliance and security enforcement.
Multi-platform support: Manages iOS, Android, Windows, and Mac devices efficiently.
Advanced app and content management: Facilitates smooth deployment and regulation of applications.
Secure remote access: Ensures security for remote device management.
Single sign-on: Simplifies authentication processes.
Third-party tool integration: Expands functionality with external tools.

What key ROI factors to consider?

Device security: Protects sensitive data on mobile devices.
Centralized management: Streamlines operations for device monitoring and compliance.
Scalability: Supports growing business needs with ease.
User experience: Offers intuitive management tools for minimal training requirements.

Organizations across industries implement Workspace ONE UEM for its sophisticated management strategies, critical in sectors like healthcare for secure patient data management, finance for compliance, and education for supporting diverse device policies. Its integration capabilities make it essential for sectors requiring stringent security and seamless operational workflows.

Omnissa

Sample Customers

Mitchells and Buzzers, Callaway

Information Not Available

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

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