UKG vs Work.com [EOL] comparison

Why PeerSpot?

The compared UKG and Salesforce solutions aren't in the same category. UKG is ranked #6 in CHCM , with an average rating of 9.0, and holds a 4.8% mindshare in the category. Additionally, 89% of UKG users are willing to recommend the solution, compared to 50% of Salesforce users who would recommend it.

UKG

Read 125 UKG reviews

13,118 Views
7,215 Comparison Views

89% willing to recommend

Work.com [EOL]

Read 3 Work.com [EOL] reviews

50% willing to recommend

UKG

Work.com [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between UKG and Work.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Workday, SAP, Deel and others in Cloud HCM.

To learn more, read our detailed Cloud HCM Report (Updated: October 2026).

Buyer's Guide

Cloud HCM

October 2026

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Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

UKG

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Benefits Administration (4th), Talent Management (6th), Employee Scheduling Software (1st), Cloud HCM (6th), Employee Time Tracking Software (2nd), HR Analytics Software (2nd), Talent Acquisition (6th), AI-Agents for HR (5th)

Work.com [EOL]

Average Rating

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Harish_Mahanta

Works

Streamlined time tracking boosts operational efficiency across multiple regions

The time tracking feature is the most effective for employee management. UKG is used in Europe, the United States, Australia, and East Asian countries for HR activities like payroll. The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.

Read full review

reviewer1794996

Client Director - Financial Services at a university with 10,001+ employees

Centralized management, useful information storage, but can feel clunky

We have found value in Work.com because it gave us a central place for capturing any opportunities-related information, such as client-related information. Additionally, it is a place for storing this information. Anyone in the organization, if it was being updated actively by the people or by the sales team, could have access to it. Once the contact information is there about any client, then it stays there. If you are approaching a client, you are able to check if there's any history. It's a good tool, but it all depends on how disciplined the sales team is in entering the information regularly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I have found the compensation management module to be very valuable and time saving."

"The pay policies and approvals are valuable features."

"We previously used ADP, and we switched because it is better than their system."

"The intuitive interface, reporting capabilities, and the fact that it really offers the full suite of HCM."

"Customer service is fabulous by some levels."

"Customer Service: Top notch. Technical Support: Top notch."

"Customer service is great."

"Technical support is excellent."

More UKG pros

"We have found value in Work.com because it gave us a central place for capturing any opportunities-related information, such as client-related information."

"Employees in our company recognize each other daily for their contributions."

"Performance management and goals are the most valuable features."

"We have found value in Work.com because it gave us a central place for capturing any opportunities-related information, such as client-related information. Additionally, it is a place for storing this information. Anyone in the organization, if it was being updated actively by the people or by the sales team, could have access to it. Once the contact information is there about any client, then it stays there. If you are approaching a client, you are able to check if there's any history. It's a good tool, but it all depends on how disciplined the sales team is in entering the information regularly."

Cons

"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."

"Initial setup was too complex; an outside vendor set up the core."

"Customer service is 5/10, not the best. It is hit and miss; also have had to change AMs to get better response."

"Implementation in 2009-2010 was a bit bumpy due to changes with the UltiPro project team."

"Some reports are not accurate."

"Onboarding and Performance Management are areas with room for improvement."

"Advanced benefits administration should include more-complex benefit setups (ex: items dependent on something else)."

"Hard to mention one, but perhaps only the amount of time it takes to reach customer support, but once you're on the phone with someone, they seem to know exactly how to fix things given the right info."

More UKG cons

"The pricing is higher than what we would have preferred to spend."

"I found Work.com a bit clunky. There were too many fields, but maybe that was the design. It could be company-specific to me. There were overlapping fields and sometimes it was confusing."

"The UI needs to improve."

Pricing and Cost Advice

"The platform is not affordable but also not the most expensive."

"The pricing depends on the number of licenses we buy."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"If you're going for the full suite, it can be fairly pricey."

Information not available

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

12%

Outsourcing Company

11%

Manufacturing Company

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	48
Midsize Enterprise	43
Large Enterprise	48

No data available

Questions from the Community

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

See all answers

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

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What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

See all answers

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Compared 13% of the time

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Compared 4% of the time

Dayforce HCM vs UKG

Compared 4% of the time

PeopleSoft vs UKG

Compared 3% of the time

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Compared 22% of the time

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Compared 19% of the time

SAP SuccessFactors vs Work.com [EOL]

Compared 17% of the time

Workday HCM vs Work.com [EOL]

Compared 10% of the time

Xactly vs Work.com [EOL]

Compared 7% of the time

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Product Reports

Buyer's Guide

UKG

September 2026

Download UKG product report

No data available

Also Known As

UKG Pro, UKG Dimensons, UKG Ready

No data available

Overview

UKG offers a comprehensive suite for payroll processing, HR management, and business intelligence, integrating seamlessly with systems like PeopleSoft and Workday. Its cloud-based service enhances workforce management across industries with advanced customization and intuitive use.

UKG's extensive features include payroll processing, business intelligence reporting, and self-service options for employees and managers. The platform is designed for ease of integration, providing a user-friendly experience with extensive onboarding tools and robust data management. While UKG excels in configuration and reporting capabilities, it requires improvements in customer support and benefits administration flexibility. Implementation can be complex, and areas such as real-time support and automated processes need refinement.

What are UKG's most valued features?

Payroll Processing: Streamlined for accurate and efficient transactions.
Business Intelligence Reporting: Offers insightful data analytics to inform decision-making.
Employee and Manager Self-service: Empowers users with access to essential tools and information.
Benefits Administration: Manages employee benefits with ease.
Data Integration: Ensures seamless interaction with other systems, enhancing performance.

What benefits should users consider in reviews?

Improved Employee Satisfaction: Cloud-based updates foster an engaging environment.
Streamlined HR Activities: Integrates with existing systems to enhance operation efficiency.
Ease of Use: Users appreciate its intuitive design and customization options.

UKG is leveraged across multiple industries for its robust functionalities in payroll and HR management, supporting recruitment, onboarding, and workforce dynamics. The platform's integration with time management and learning modules supports comprehensive employee management and compliance across global deployments.

UKG

Today_s workplace requires a new approach to performance management. Rypple is a web-based social performance management platform that helps companies improve performance through social goals, continuous feedback and meaningful recognition.

Salesforce

Sample Customers

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon

Varsity Spirit

Find out what your peers are saying about Workday, SAP, Deel and others in Cloud HCM. Updated: October 2026.

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We monitor all Cloud HCM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.