No more typing reviews! Try our Samantha, our new voice AI agent.

ThousandEyes pros and cons

Vendor: Cisco

4.2 out of 5

35 reviews
96% willing to recommend

Leave a review Why PeerSpot?

Pros & Cons summary

ThousandEyes offers accurate metrics for network performance and user experience, aiding proactive issue identification and troubleshooting. It provides real-time outage alerts and historical data analysis, improving network visibility and productivity with a high return on investment. However, upgrades require full re-installation, lacking features found in competitors, particularly in app monitoring and Cisco integration. Its installation process is lengthy with costly licensing, making it less suitable for smaller firms.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

ThousandEyes provides accurate metrics into network performance and user experience, offering invaluable insights.

ThousandEyes enhances troubleshooting and device monitoring, enabling proactive issue identification.

Organizations have achieved a significant reduction in incident counts, focusing on genuine issues rather than solely network problems.

ThousandEyes stands out with real-time outage detection, incident alerts, and historical data analysis, improving network visibility.

ThousandEyes delivers a substantial return on investment by reducing mean time to resolution and enhancing productivity.

CONS

ThousandEyes requires complete de-installation and re-installation for upgrades, leading to administrative overhead.

It lacks features for applications and communication monitoring that competitors offer.

Improvement is needed in integration with Cisco products and in providing a uniform experience.

ThousandEyes is considered expensive, making it less accessible for smaller companies.

The installation procedure is time-consuming, and there are limitations with exporting reports.

ThousandEyes Pros review quotes

Siddumanisria Mindi

Network engineer at a tech vendor with 10,001+ employees

Sep 22, 2026

The return on investment is immediate, delivering a 40% to 60% reduction in MTTR by eliminating multi-team war rooms and saving hundreds of engineering hours annually through instant ISP path proof, directly protecting business productivity and SaaS SLA accountability.

Read full review

Senior Network Engineer at a tech vendor with 10,001+ employees

Sep 25, 2026

Another best part is that it gives us where the loss is coming from.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Feb 19, 2026

ThousandEyes has provided my organization with invaluable network visibility and insights and incredible ease of use.

Read full review

Free Report: ThousandEyes Reviews and More

Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.

917,403 professionals have used our research since 2012.

Senior Security Consultant at a tech vendor with 10,001+ employees

Sep 21, 2026

My favorite feature is that we were able to see everything on a map.

Read full review

Deputy Manager, Insurance Distribution Department at a tech vendor with 10,001+ employees

Sep 15, 2026

ThousandEyes actually advanced the troubleshooting part and the monitoring of the devices, or I would say the management of the devices with monitoring and to identify the root cause.

Read full review

Roopadharshini Vk

Global Product Monitoring Network Services Owner at a pharma/biotech company with 10,001+ employees

Oct 1, 2026

With ThousandEyes, we have reduced the time of investigation for any application issue at the network level, which helps us to focus on the genuine issues rather than simply sitting and troubleshooting network issues that are not actually network issues, and we have reduced almost 76% of the incident count for issues that are not network issues but were application-based issues.

Read full review

Project Manager at Procter & Gamble

Feb 15, 2026

ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.

Read full review

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

Oct 31, 2025

ThousandEyes has positively impacted my organization by raising the customer experience and positive feedback by over 70% due to the complex situation with local service providers, allowing me to resolve user feedback and issues which enhanced the user experience significantly.

Read full review

Senior Network Engineer at a tech vendor with 1,001-5,000 employees

Sep 21, 2026

I would advise others looking into using ThousandEyes to consider it one of the best tools for monitoring their network infrastructure.

Read full review

CU

Chimaobigerald Ukwuoma

Software Developer at The Code

Feb 24, 2026

For me, all the features are great and make ThousandEyes stand out among other observability products.

Read full review

Show 10 more reviews (out of 34)

ThousandEyes Cons review quotes

Siddumanisria Mindi

Network engineer at a tech vendor with 10,001+ employees

Sep 22, 2026

Stability issues are present in the solution.

Read full review

Senior Network Engineer at a tech vendor with 10,001+ employees

Sep 25, 2026

The first thing is that we don't have any option to export the reports.

Read full review

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Feb 19, 2026

With ThousandEyes, there are some configuration and metric screens that are not entirely intuitive with ThousandEyes, so they can certainly improve in terms of the usability of certain metric screens.

Read full review

Free Report: ThousandEyes Reviews and More

Learn what your peers think about ThousandEyes. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.

917,403 professionals have used our research since 2012.

Senior Security Consultant at a tech vendor with 10,001+ employees

Sep 21, 2026

It was kind of a beta experience, I would say. It was not fully developed at that time; it looked like an unfinished project with many gaps.

Read full review

Deputy Manager, Insurance Distribution Department at a tech vendor with 10,001+ employees

Sep 15, 2026

I think ThousandEyes could include some other devices or servers and that kind of monitoring capability which currently ThousandEyes is not using.

Read full review

Roopadharshini Vk

Global Product Monitoring Network Services Owner at a pharma/biotech company with 10,001+ employees

Oct 1, 2026

For ThousandEyes, I am looking for AI integration, which would help us to auto-correct the problem and fix it before it creates any issues.

Read full review

Project Manager at Procter & Gamble

Feb 15, 2026

ThousandEyes can be improved by making the installation procedure less time-consuming and enhancing the interface to be more user-friendly.

Read full review

Abdalraheem Asha

Senior cloud engineering lead and IT project owner at KDD

Oct 31, 2025

Regarding the user interface, I appreciate dropdowns, but I prefer a guided experience where the interface explains itself instead of requiring extensive searching to reach a point.

Read full review

Senior Network Engineer at a tech vendor with 1,001-5,000 employees

Sep 21, 2026

One improvement I would suggest is regarding the login part, as I have not seen if SSO login integration is available in ThousandEyes.

Read full review

CU

Chimaobigerald Ukwuoma

Software Developer at The Code

Feb 24, 2026

I chose eight out of ten because of the lack of objective performance data.

Read full review

Show 10 more reviews (out of 34)

Product Categories

Product Categories

Network Monitoring Software

Cloud Monitoring Software

Digital Experience Monitoring (DEM)

Popular Comparisons

Popular Comparisons

Datadog vs ThousandEyes

Zabbix vs ThousandEyes

New Relic vs ThousandEyes

SolarWinds NPM vs ThousandEyes

Splunk Observability Cloud vs ThousandEyes

PRTG Network Monitor vs ThousandEyes

NETSCOUT Network & Application Observability vs ThousandEyes

Nagios XI vs ThousandEyes

WhatsUp Gold vs ThousandEyes

LogicMonitor vs ThousandEyes

DX Spectrum vs ThousandEyes

Elastic Observability vs ThousandEyes

ScienceLogic vs ThousandEyes

Auvik Network Management (ANM) vs ThousandEyes

BMC TrueSight vs ThousandEyes

See all alternatives

Product Categories

Product Categories

Network Monitoring Software

Cloud Monitoring Software

Digital Experience Monitoring (DEM)

Popular Comparisons

Popular Comparisons

Datadog vs ThousandEyes

Zabbix vs ThousandEyes

New Relic vs ThousandEyes

SolarWinds NPM vs ThousandEyes

Splunk Observability Cloud vs ThousandEyes

PRTG Network Monitor vs ThousandEyes

NETSCOUT Network & Application Observability vs ThousandEyes

Nagios XI vs ThousandEyes

WhatsUp Gold vs ThousandEyes

LogicMonitor vs ThousandEyes

DX Spectrum vs ThousandEyes

Elastic Observability vs ThousandEyes

ScienceLogic vs ThousandEyes

Auvik Network Management (ANM) vs ThousandEyes

BMC TrueSight vs ThousandEyes

See all alternatives

Related questions

244

When evaluating Network Performance Monitoring, what aspect do you think is the most important to look for?

314

What is the best network monitoring software for large enterprises?

231

What Questions Should I Ask Before Buying a Network Monitoring Tool?

203

UIM OnPrem - SaaS

250

Anyone switching from SolarWinds NPM? What is a good alternative and why?

228

What is the best tool for SQL monitoring in a large enterprise?

244

What tool do you recommend using for VoIP monitoring for a mid-sized enterprise?

241

Should we choose Nagios or PRTG?

243

Which is the best network monitoring tool: Zabbix or Solarwinds? Pros and Cons?

283

What software solution would you recommend to monitor user machines?