3CX Live Chat vs ON24 Platform comparison

Why PeerSpot?

3CX and ON24 are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while ON24 is ranked #20. 3CX holds a 3.4% mindshare in VM, compared to ON24’s 1.8% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of ON24 users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

6,572 Views
2,695 Comparison Views

90% willing to recommend

ON24 Platform

Read 2 ON24 Platform reviews

1,370 Views
986 Comparison Views

100% willing to recommend

3CX Live Chat

ON24 Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and ON24 Platform are customer engagement solutions focusing on real-time interaction and webinar-based engagement, respectively. ON24 is seen as a more value-driven investment due to its expansive feature set and positive feedback, while 3CX is praised for its pricing and support.

Features: 3CX Live Chat integrates real-time chat into websites, offers customizable chat windows, and has mobile support. ON24 Platform includes interactive webinar capabilities, supports virtual event hosting, and provides rich analytics tools for engagement tracking.

Ease of Deployment and Customer Service: 3CX Live Chat offers rapid deployment with seamless integration into existing systems and fast customer service. ON24 Platform comes with comprehensive deployment guidance but has a steeper learning curve, offset by dedicated support for its advanced features.

Pricing and ROI: 3CX Live Chat is known for its affordability and favorable ROI, appealing to businesses focused on immediate chat functions. ON24 Platform commands higher initial costs but delivers significant ROI through enhanced customer interaction and large-scale audience engagement.

To learn more, read our detailed 3CX Live Chat vs. ON24 Platform Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. ON24 Platform

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

ON24 Platform

Ranking in Virtual Meetings

20th

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Virtual Events Platforms (5th)

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 1.9% compared to the previous year. The mindshare of ON24 Platform is 1.8%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
ON24 Platform	1.8%
Other	94.8%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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reviewer1337886

Multimedia Production Manager at a legal firm with 5,001-10,000 employees

Easy setup and an a la carte pricing model

The solution needs a more modern interface. One of our biggest complaints is that we don't have the ability to dynamically push our interface to participants. Adobe Connect is an older technology, but it allows us to push our own layout and design to participants. One of the solution's strengths is that it's web-only but that is also a weakness. It is not a software solution but is browser-based which has its advantages and disadvantages. Zoom has become such a force that its ease of use surpasses ON24.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Simplified deployment of hosted voice, and the use of a session border controller which can be deployed cheaply on a Raspberry Pi makes port handling easier and more stable."

"Mobility features and remote extensions work well."

"The collaboration features allowed us to consistently provide cohesive communication with our customers as all team members could participate regardless of their geographic location."

"Our company has saved a lot of money from using 3CX Live Chat."

"I’m not saying it’s the best system in the world, but at the price point, it is exceptional value when looking at the features you receive with the Pro licence."

"I can, to date, not find any system that gets even close to the feature richness and low cost of 3CX."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"I can safely say that there is nothing that beats the ease of deployment, functionality and stability of 3CX."

More 3CX Live Chat pros

"Friendly user interface and simple navigation."

"In general, the solution provides a good experience, the user interface is friendly and from the user perspective, navigation was simple."

"The solution works well with third-party integrations."

Cons

"Its features for scheduling and generating reports need improvement."

"Message management in 3CX Live Chat is a little tricky."

"There are a handful of simple features – BLF to handle parking orbits, handling of custom SIP headers."

"It would be nice if the Chat feature also allowed us to transfer files."

"Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p."

"No issues with the solution, except its services require a business model change."

"Bring back the multi tenant ability in version 15 and above."

"The outbound call reporting and wall board could be improved for the outbound call centers functions."

More 3CX Live Chat cons

"One thing that could be improved is that there is a 5,000 person limit."

"Bandwidth optimization could be increased."

"The solution needs a more modern interface."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"We paid $1,800 for five webinars, which is the standard fee. If you require support there is a $300 additional fee, extra attendees is an additional fee, integration is an additional fee, etc. All these extras could add on another $2,500 which was not in our budget."

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

10%

Financial Services Firm

18%

Manufacturing Company

11%

Comms Service Provider

11%

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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Comparisons

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Compared 5% of the time

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Compared 4% of the time

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Digium Switchvox vs 3CX Live Chat

Compared 4% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 2% of the time

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Zoom Workplace Business vs ON24 Platform

Compared 13% of the time

Webex vs ON24 Platform

Compared 8% of the time

Blackboard Collaborate vs ON24 Platform

Compared 7% of the time

PGi GlobalMeet vs ON24 Platform

Compared 7% of the time

Microsoft Teams vs ON24 Platform

Compared 6% of the time

More ON24 Platform Competitors

Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download ON24 Platform product report

Also Known As

3CX PBX

No data available

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

ON24 Platform offers a robust, end-to-end solution for digital experiences, focusing on webinars, virtual conferences, and targeted content engagement to help businesses connect with audiences effectively.

ON24 Platform is designed to engage audiences through interactive digital experiences that can drive lead generation and sales. It supports live and on-demand webinars, virtual events, content hubs, and personalized journeys. With comprehensive analytics, businesses can gain insights into audience behavior, preferences, and needs, making it a powerful tool for data-driven marketing strategies.

What are the key features of ON24 Platform?

Webinars: Host professional and interactive webinars for lead generation and audience engagement.
Virtual Conferencing: Create large-scale virtual events with high-quality streaming and interactive tools.
Content Hubs: Centralize and manage on-demand content for ongoing audience engagement.
Audience Insights: Gain in-depth understanding of audience behaviors and preferences with detailed analytics.
Personalized Experiences: Tailor user journeys based on individual interests and engagement history.

What benefits can users expect from ON24 Platform?

Increased Engagement: Interactive tools and personalized content boost audience participation and interest.
Improved ROI: Data-driven insights help optimize marketing strategies, enhancing return on investment.
Scalability: Adaptable to any size of audience, from small webinars to large virtual conferences.
Better Lead Conversion: Targeted engagement and rich data support effective lead nurturing and conversion.

ON24 Platform is used in industries like technology, healthcare, and finance for conducting educational webinars, product demonstrations, and customer engagement events. It helps businesses deliver tailored content that addresses industry-specific challenges and opportunities.

ON24

Sample Customers

Information Not Available

IBM, Zendesk, Salesforce, Linkedin, Intel

Buyer's Guide

3CX Live Chat vs. ON24 Platform

September 2026

Free Report: 3CX Live Chat vs. ON24 Platform

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