3CX Live Chat vs Polycom RealPresence Clariti comparison

Why PeerSpot?

3CX and Poly are both solutions in the Virtual Meetings category. 3CX is ranked #6 with an average rating of 8.0, while Poly is ranked #7 with an average rating of 9.0. 3CX holds a 3.4% mindshare in VM, compared to Poly’s 1.9% mindshare. Additionally, 90% of 3CX users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

3CX Live Chat

Read 57 3CX Live Chat reviews

6,572 Views
2,695 Comparison Views

90% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

1,200 Views
1,188 Comparison Views

100% willing to recommend

3CX Live Chat

Polycom RealPresence Clariti

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

3CX Live Chat and Polycom RealPresence Clariti are competitors in the communication and collaboration market. 3CX Live Chat seems to have the upper hand with more attractive pricing and responsive customer support, while Polycom Clariti can be a superior choice due to its advanced features despite a higher cost.

Features: 3CX Live Chat provides seamless integration with CRM systems, real-time visitor monitoring, and customization. Polycom RealPresence Clariti includes robust video collaboration, high-definition video, and integrated content sharing for advanced communication needs.

Room for Improvement: 3CX Live Chat could enhance its video conferencing capabilities, improve integration with third-party tools, and expand analytics features. Polycom RealPresence Clariti might simplify its user interface, reduce its reliance on IT resources for deployment, and offer better scalability for smaller businesses.

Ease of Deployment and Customer Service: 3CX Live Chat is cloud-based, offering quick setup and easy scaling with effective customer service. Polycom RealPresence Clariti requires more complex deployment, often needing dedicated IT resources, but provides specialized support for enterprise environments.

Pricing and ROI: 3CX Live Chat has an affordable setup cost and flexible pricing models, making it appealing for cost-conscious businesses. Polycom RealPresence Clariti requires a larger initial investment, but its advanced features offer significant ROI for organizations needing intricate video communication tools.

To learn more, read our detailed 3CX Live Chat vs. Polycom RealPresence Clariti Report (Updated: September 2026).

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

6th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (5th), Hosted and Cloud Based VoIP (5th)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 3.4%, up from 1.9% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
3CX Live Chat	3.4%
Polycom RealPresence Clariti	1.9%
Other	94.7%

Virtual Meetings

Featured Reviews

Ram Maruboina

Software Engineer – Rust Systems & AI Evaluation at Turing

Real-time chat has boosted customer satisfaction and improves team efficiency and lead conversion

We could improve with better advanced chatbot customization, stronger AI-powered conversations, automatic deep CRM and third-party integration, more detailed analytics and reporting, additional customization options for chats, and improvements to mobile app performance and workflow automation. Regarding security, it is essential for customer-facing interactions. I would point out the real-time data lag, which is a significant gap, and enhancements in system reporting and live data update metrics are necessary. We also miss deep customer journey insights, along with user interface improvements, mobile widgets, and agent experience enhancements, especially with security and privacy configurations. On a scale of 1 to 10, I would rate 3CX Live Chat as an 8 because it has excellent control over the PBX license while enabling instant transitions from chat to voice and video calls. The reasons for losing those two points include basic analytics, widget customization options, and limited standalone chat tools compared to its competitors, which have higher market shares. With the right developers, they could excel in this area. The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence. Reliability and security glitches are significant drawbacks.

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Norm Hubert

Network Technical Advisor at a government with 10,001+ employees

The ability to track call flow and history simplifies call management while bridging issues persist

I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is simple to provision, yet has great features."

"Because it’s quite easy to deploy and operate, it has allowed us better disaster recovery options for our clients."

"3CX is my best PBX offering because it is a third of the cost and provides a full set of professional features, especially for call centers."

"One of the biggest benefits of using 3CX Live Chat in our organization is it just works."

"With the secondary engineer, the wake-up time was reduced so that the secondary engineer can start immediately after receiving the call."

"Mobility features and remote extensions work well."

"3CX has strong reporting and management features; you can manage the capabilities of a call center with queues and timers, and it is a complete solution."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

More 3CX Live Chat pros

"It's on-prem, which is great."

"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."

"It simplified the licensing, reduced administration since it's based on calls, not based on users."

"It does a good job of integrating with other software."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

Cons

"It actually has some stability problems. It actually lags and sometimes doesn't load."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"It would be great if the web meeting functionality could be extended to enable users to call standards-based video conferencing systems."

"They need to embed a help or chat feature."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"We would like to see continued improvements in the 3CX phone mobile apps, such as allowing for deletion of multiple voicemails, shared parking control, and disabling softphone mode."

"Having a video call would be a nice idea."

"For firewall: Its advice is to disable the firewall to allow voice to pass through the network, but there are instants when you don't disable the firewall for security reasons that NAC port comes in."

More 3CX Live Chat cons

"I'd like to see a wider range of use cases for this product."

"The customer needs this platform to be a little bit more customized."

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."

"Could have a wider range of use cases."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

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Top Industries

By visitors reading reviews

Construction Company

18%

Financial Services Firm

12%

Outsourcing Company

12%

Comms Service Provider

10%

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	42
Midsize Enterprise	6
Large Enterprise	3

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

My experience with pricing, setup cost, and licensing for 3CX Live Chat is generally positive. The pricing structure is straightforward, and the licensing models are user-friendly, leading to a smo...

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What needs improvement with 3CX Live Chat?

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What is your primary use case for 3CX Live Chat?

My main use case for 3CX Live Chat is customer support, website live chat, and lead generation. For my customer support and lead generation use, I worked with 3CX Live Chat for customer inquiries i...

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What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

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What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

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Compared 4% of the time

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Compared 3% of the time

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Compared 12% of the time

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Compared 8% of the time

Webex Meetings with AT&T vs Polycom RealPresence Clariti

Compared 8% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 7% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Live Chat

October 2026

Download 3CX Live Chat product report

Buyer's Guide

Virtual Meetings

October 2026

Download Polycom RealPresence Clariti product report

Also Known As

3CX PBX

RealPresence Clariti, Clariti

Overview

3CX Live Chat enhances communication with seamless CRM integration, cloud management, and VoIP integration. Mobile and desktop apps support mobility, making it a flexible communication tool for businesses.

3CX Live Chat integrates communication through WebRTC, providing chat, video, and call queues that create a robust platform for customer support and internal communication. It boasts strong management features like call tracking, scalability, and cost savings, all within a user-friendly interface. Maintenance and customization are straightforward, facilitating streamlined customer interactions and operations. However, the solution requires attention to integration and customization challenges, including complex interfaces and compatibility limitations. Users may find some areas for improvement in analytics, reporting, and extended device support.

What are the key features of 3CX Live Chat?

Cloud Management: Simplify communication with cloud-based tools.
VoIP Integration: Enhance call handling with integrated VoIP capabilities.
Seamless CRM Integration: Connect easily with existing CRM software.
WebRTC: Enable smooth transitions between different communication modes.
Call Tracking & Reporting: Access detailed call data for better decision-making.
Mobile & Desktop Apps: Support mobility with versatile app options.
Customization: Tailor features to suit specific communication needs.

What benefits should reviewers look for?

Cost Savings: Reduce expenses with an efficient communication tool.
Scalability: Adapt to changing business communication needs easily.
Ease of Deployment: Minimize IT setup time and resources.
Management Features: Utilize tools for effective communication oversight.

3CX Live Chat is utilized across domains, particularly in customer support, enabling seamless internal and client interactions. Call centers, small and medium-sized businesses, and enterprises favor it for its efficiency in handling customer inquiries and facilitating communications across multiple branches with minimal IT setup.

3CX

Polycom RealPresence Clariti integrates with Teams and Zoom, offering features like speaker tracking and noise cancellation. On-prem installations ensure stable, high-quality sessions, while licensing simplification aids in better management.

Polycom RealPresence Clariti enhances collaboration by seamlessly integrating with Microsoft Teams and Zoom. It offers advanced features such as speaker tracking, acoustic fencing, and noise cancellation, ensuring users experience high-quality video and audio interactions. The platform supports on-prem installations, providing reliable and stable sessions crucial for professional settings. Licensing simplification, call management, and troubleshooting tools are notable advantages. Clariti 2.0 introduces enhancements over its predecessor, including hand-raising, chat, and polls. Its open-based system supports diverse endpoints for greater flexibility. However, users seek expanded use cases and improved cloud compatibility, as customization remains limited. Challenges include sluggish EVO protocol implementation and documentation issues, especially during content sharing.

What are the most important features?

Speaker Tracking: Automatically focuses on the active speaker, enhancing engagement.
Acoustic Fencing: Reduces unwanted noise and distractions during calls.
Noise Cancellation: Ensures clear communication by minimizing background sounds.
Flexible Integration: Compatible with platforms like Teams and Zoom for versatile usage.
Enhanced Collaboration Tools: Features like hand-raising, chat, and polls further enrich interaction.

What benefits should be evaluated?

Stable Sessions: Reliable performance in various environments with fewer disruptions.
High Picture Quality: Delivers crisp video for professional-grade conferencing.
Licensing Simplification: Streamlined management for easier administrative control.
Comprehensive Call Management: Efficient tools for effective call handling and troubleshooting.

In industries such as federal and public sectors, Polycom RealPresence Clariti is favored for secure on-prem setups, crucial for safeguarding sensitive information. Enterprises across global branches use it to build teleconferencing infrastructure, ensuring clear video and audio in both national and international operations. Meeting rooms benefit from its compatibility with diverse platforms, facilitating seamless video and internet calling.

Poly

Sample Customers

Information Not Available

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

3CX Live Chat vs. Polycom RealPresence Clariti

September 2026

Free Report: 3CX Live Chat vs. Polycom RealPresence Clariti

Find out what your peers are saying about 3CX Live Chat vs. Polycom RealPresence Clariti and other solutions. Updated: September 2026.

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