Microsoft Teams vs Polycom RealPresence Clariti comparison

Why PeerSpot?

Microsoft and Poly are both solutions in the Virtual Meetings category. Microsoft is ranked #3 with an average rating of 8.6, while Poly is ranked #7 with an average rating of 9.0. Microsoft holds a 3.9% mindshare in VM, compared to Poly’s 1.9% mindshare. Additionally, 95% of Microsoft users are willing to recommend the solution, compared to 100% of Poly users who would recommend it.

Microsoft Teams

Read 181 Microsoft Teams reviews

10,840 Views
4,553 Comparison Views

95% willing to recommend

Polycom RealPresence Clariti

Read 5 Polycom RealPresence Clariti reviews

1,200 Views
1,188 Comparison Views

100% willing to recommend

Microsoft Teams

Polycom RealPresence Clariti

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

Microsoft Teams and Polycom RealPresence Clariti are competing in the collaboration and conferencing solutions category. Microsoft Teams has the upper hand in pricing and support, while Polycom RealPresence Clariti offers advanced features that justify its cost, making it valuable for businesses prioritizing functionality.

Features:Microsoft Teams offers seamless integration with Office 365, facilitating chat, file sharing, and video conferencing. It allows real-time collaboration across different devices. Polycom RealPresence Clariti provides robust video conferencing with high-definition video and content sharing across hybrid environments.

Room for Improvement:Microsoft Teams could improve in user interface customization and offline access. Additionally, users have noted occasional performance lags in high traffic. Polycom RealPresence Clariti could enhance user-friendliness and simplify its configuration process. It may also benefit from broader third-party integration and more competitive pricing for small to medium enterprises.

Ease of Deployment and Customer Service:Microsoft Teams' cloud-based solution simplifies deployment and scales rapidly, supported by Microsoft's extensive network. Polycom RealPresence Clariti offers a versatile deployment model supporting on-premises, cloud, or hybrid setups and focuses on customized support.

Pricing and ROI:Microsoft Teams is cost-effective for organizations using Microsoft 365, offering substantial ROI through productivity gains. Its pricing structure is attractive for large deployments. Polycom RealPresence Clariti incurs higher initial setup costs but provides value through its specialized conferencing features, ensuring long-term ROI for enterprises needing advanced capabilities.

To learn more, read our detailed Microsoft Teams vs. Polycom RealPresence Clariti Report (Updated: September 2026).

Buyer's Guide

Microsoft Teams vs. Polycom RealPresence Clariti

September 2026

Download the complete report

Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Teams

Ranking in Virtual Meetings

3rd

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

181

Ranking in other categories

Enterprise Social Software (2nd)

Polycom RealPresence Clariti

Ranking in Virtual Meetings

7th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2026, in the Virtual Meetings category, the mindshare of Microsoft Teams is 3.9%, up from 3.5% compared to the previous year. The mindshare of Polycom RealPresence Clariti is 1.9%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Microsoft Teams	3.9%
Polycom RealPresence Clariti	1.9%
Other	94.2%

Virtual Meetings

Featured Reviews

Ayush Saxena

Engineer at a comms service provider with 10,001+ employees

Collaboration has transformed daily work and supports seamless global voice communication

Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Read full review

Norm Hubert

Network Technical Advisor at a government with 10,001+ employees

The ability to track call flow and history simplifies call management while bridging issues persist

I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable. It improved from a support model perspective. It simplified the licensing, reduced administration since it's based on calls, not based on users. It's about managing the calls and verifying we have enough space as opposed to always adding licenses for endpoints or users.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Microsoft Teams gave our small group the ability to chat via instant messenger."

"The transition to this solution is very quick so don't hesitate to give it a go, particularly for anyone already using Microsoft products."

"Additionally, the solution has high performance, and the video and quality of the calls are good."

"This is a stable solution, I have not faced any problems using the video conferencing."

"I use the solution to chat with my team."

"The solution's most valuable feature is Microsoft Planner. Most users now use Microsoft Teams since many companies use Microsoft Office 365. It's built into the plan, and they use the same email address for a single sign-on."

"The most valuable feature of Microsoft Teams is that I can attach files in any format."

"The initial setup process is straightforward for technical executives."

More Microsoft Teams pros

"The solution is stable, there are no bugs or glitches, and it doesn't crash or freeze."

"The product increases the ability of Teams in cases when we need to collaborate with whiteboards or specific video-coms or audio-coms to install a meeting presence room."

"It does a good job of integrating with other software."

"I find the ability to follow the calls, the call flow, the ability to look at the history, and more on the fault-finding tools to be valuable."

"It simplified the licensing, reduced administration since it's based on calls, not based on users."

"It's on-prem, which is great."

"The most valuable feature is its integration with solutions like Zoom and Teams for endpoints. The picture quality is high, and the conference sessions are stable."

"Some proprietary Polycom features include speaker tracking, acoustic fencing, noise cancellation, active noise cancellation, and noise cancellation AI."

Cons

"The product's support can be better."

"It is challenging to navigate the setting for the screen-sharing feature."

"The future scalability can include the integration of planners, project management tools, SharePoint, and more applications that are used."

"The solution should improve internal and external data expansion. I am not able to send records to an external member who has been added to the call. I am only able to send the file to the internal member. These features should be enabled in that Teams so that during the call, we can share the document file and discuss at the same time."

"Microsoft Teams does not have any features that Zoom, Skype, or Webex don't already have."

"One area where the product could be improved is its operational memory utilization."

"The only issue is sometimes, when I share my screen, and there's text on it, the compression can make it very blurry. If Teams could solve this problem so that text remains clear during screen sharing, that would be nice."

"The solution's user interface could be improved because it initially looked complex."

More Microsoft Teams cons

"The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls."

"I'd like to see a wider range of use cases for this product."

"Polycom RealPresence Clariti is very bad when moving towards the cloud."

"Could have a wider range of use cases."

"The idea of the Clariti 2.0 is good, however, they're still moving too slowly."

"The customer needs this platform to be a little bit more customized."

Pricing and Cost Advice

"If you have clients who do not have a computer and are joining with their phones it's an additional fee of $5.00 per user."

"The product is expensive, and I rate its pricing a ten out of ten."

"Microsoft Teams is expensive compared to other solutions."

"The solution's pricing is reasonable and I would rate it an eight out of ten."

"Microsoft Teams comes free if you're using it in an organization."

"We have a license needed to use Microsoft Teams."

"The solution's pricing is fair enough and not expensive. Teams' licensing costs are yearly. However, Zoom is less expensive."

"If you have content that requires more security and you want to use it in a more secure manner, with more protection, then it will come at a higher cost."

More Microsoft Teams pricing and cost advice

"Polycom RealPresence Clariti is definitely more expensive than others in the market because of its high quality."

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

917,433 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Outsourcing Company

12%

Construction Company

12%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	66
Midsize Enterprise	46
Large Enterprise	76

No data available

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Teams?

From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...

See all answers

What needs improvement with Microsoft Teams?

One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...

See all answers

What is your primary use case for Microsoft Teams?

I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...

See all answers

What needs improvement with Polycom RealPresence Clariti?

They are discontinuing the product and they are moving over to Pexip. The only issue we have is with some of the bridging stuff, particularly with respect to DTMF and outgoing calls. That's our big...

See all answers

What is your primary use case for Polycom RealPresence Clariti?

We use it both nationally and internationally with our partners, however, it's used in a closed environment.

See all answers

What advice do you have for others considering Polycom RealPresence Clariti?

I would recommend it, however, it depends on the environment. We have a lot of users but not a lot of usage, so the price model is really good for that environment. Overall, I would give it a nine ...

See all answers

Comparisons

Skype for Business vs Microsoft Teams

Compared 11% of the time

Atlassian Confluence vs Microsoft Teams

Compared 6% of the time

Slack Business - Enterprise vs Microsoft Teams

Compared 5% of the time

Zoom Workplace Business vs Microsoft Teams

Compared 5% of the time

Symphony vs Microsoft Teams

Compared 5% of the time

More Microsoft Teams Competitors

Cisco TelePresence vs Polycom RealPresence Clariti

Compared 12% of the time

Zoho Meeting vs Polycom RealPresence Clariti

Compared 8% of the time

Webex Meetings with AT&T vs Polycom RealPresence Clariti

Compared 8% of the time

Cisco Meeting Server vs Polycom RealPresence Clariti

Compared 7% of the time

3CX Live Chat vs Polycom RealPresence Clariti

Compared 6% of the time

More Polycom RealPresence Clariti Competitors

Product Reports

Buyer's Guide

Microsoft Teams

October 2026

Download Microsoft Teams product report

Buyer's Guide

Virtual Meetings

October 2026

Download Polycom RealPresence Clariti product report

Also Known As

MS Teams

RealPresence Clariti, Clariti

Overview

Microsoft Teams combines robust communication tools with seamless collaboration features. It supports video calls, chat, and integrates with Microsoft 365, enhancing remote work productivity.

Microsoft Teams offers a unified platform for effective communication and collaboration. It excels in video and audio call quality, supports file sharing, and facilitates real-time collaboration. Its integration with Microsoft 365, OneDrive, and SharePoint streamlines document management and enhances team productivity. Challenges include improving integration with third-party tools, optimizing memory usage, and refining the interface navigation. Key areas for enhancement include customization, task management, and multi-platform consistency. Nevertheless, Teams is pivotal for project management, communication, and document sharing across distributed teams.

What are the most important features of Microsoft Teams?

Seamless Communication: High-quality video and audio calls with reliable connectivity.
Real-Time Collaboration: Effective screen sharing and chat retention boost productivity.
Integration with Microsoft 365: Streamlined document management with OneDrive and SharePoint.
Comprehensive Task Management: Unified platform for managing tasks and scheduling meetings.
Robust File Sharing: Efficient data sharing and collaboration tools for teams.

What benefits and ROI can users expect?

Improved Productivity: Enhances remote work by streamlining communication and collaboration.
Efficient Document Management: Simplifies sharing and storage with integrated tools.
Enhanced Decision-Making: Facilitates team engagement and collaboration for better outcomes.
Streamlined Operations: Unifies tasks, messaging, and meetings on a single platform.

Microsoft Teams supports diverse industries by connecting collaborators across different locations. It is widely used for team collaboration, messaging, file sharing, and virtual meetings. Teams are enhancing project management, communication, and data sharing with effective integration into tools like Jira, Bitbucket, and SharePoint.

Microsoft

Polycom RealPresence Clariti integrates with Teams and Zoom, offering features like speaker tracking and noise cancellation. On-prem installations ensure stable, high-quality sessions, while licensing simplification aids in better management.

Polycom RealPresence Clariti enhances collaboration by seamlessly integrating with Microsoft Teams and Zoom. It offers advanced features such as speaker tracking, acoustic fencing, and noise cancellation, ensuring users experience high-quality video and audio interactions. The platform supports on-prem installations, providing reliable and stable sessions crucial for professional settings. Licensing simplification, call management, and troubleshooting tools are notable advantages. Clariti 2.0 introduces enhancements over its predecessor, including hand-raising, chat, and polls. Its open-based system supports diverse endpoints for greater flexibility. However, users seek expanded use cases and improved cloud compatibility, as customization remains limited. Challenges include sluggish EVO protocol implementation and documentation issues, especially during content sharing.

What are the most important features?

Speaker Tracking: Automatically focuses on the active speaker, enhancing engagement.
Acoustic Fencing: Reduces unwanted noise and distractions during calls.
Noise Cancellation: Ensures clear communication by minimizing background sounds.
Flexible Integration: Compatible with platforms like Teams and Zoom for versatile usage.
Enhanced Collaboration Tools: Features like hand-raising, chat, and polls further enrich interaction.

What benefits should be evaluated?

Stable Sessions: Reliable performance in various environments with fewer disruptions.
High Picture Quality: Delivers crisp video for professional-grade conferencing.
Licensing Simplification: Streamlined management for easier administrative control.
Comprehensive Call Management: Efficient tools for effective call handling and troubleshooting.

In industries such as federal and public sectors, Polycom RealPresence Clariti is favored for secure on-prem setups, crucial for safeguarding sensitive information. Enterprises across global branches use it to build teleconferencing infrastructure, ensuring clear video and audio in both national and international operations. Meeting rooms benefit from its compatibility with diverse platforms, facilitating seamless video and internet calling.

Poly

Sample Customers

Honeywll, AIRFRANCE, AccuWeather, Lilly

Baptist Health Corbin, North Carolina Central University

Buyer's Guide

Microsoft Teams vs. Polycom RealPresence Clariti

September 2026

Free Report: Microsoft Teams vs. Polycom RealPresence Clariti

Find out what your peers are saying about Microsoft Teams vs. Polycom RealPresence Clariti and other solutions. Updated: September 2026.

DOWNLOAD NOW

917,433 professionals have used our research since 2012.

See our Microsoft Teams vs. Polycom RealPresence Clariti report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.