Coveo vs Glean Platform comparison

Why PeerSpot?

Coveo and Glean are both solutions in the Indexing and Search category. Coveo is ranked #2 with an average rating of 8.2, while Glean is ranked #3 with an average rating of 8.5. Coveo holds a 5.8% mindshare in IS, compared to Glean’s 4.6% mindshare. Additionally, 100% of Coveo users are willing to recommend the solution, compared to 100% of Glean users who would recommend it.

Coveo

Read 14 Coveo reviews

1,284 Views
873 Comparison Views

100% willing to recommend

Glean Platform

Read 12 Glean Platform reviews

3,757 Views
564 Comparison Views

100% willing to recommend

Coveo

Glean Platform

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Coveo and Glean Platform based on real PeerSpot user reviews.

Find out in this report how the two Indexing and Search solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Coveo vs. Glean Platform Report (Updated: September 2026).

Buyer's Guide

Coveo vs. Glean Platform

September 2026

Download the complete report

Helped 917,433 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Coveo

Ranking in Indexing and Search

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

AI Research (1st)

Glean Platform

Ranking in Indexing and Search

3rd

Average Rating

8.6

Number of Reviews

Ranking in other categories

Search as a Service (4th), AI Agent Builders (4th), AI Software Development (6th), AI Customer Support (5th)

Mindshare comparison

As of October 2026, in the Indexing and Search category, the mindshare of Coveo is 5.8%, down from 8.5% compared to the previous year. The mindshare of Glean Platform is 4.6%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Indexing and Search Mindshare Distribution
Product	Mindshare (%)
Coveo	5.8%
Glean Platform	4.6%
Other	89.6%

Indexing and Search

Featured Reviews

reviewer2903370

Web Project Manager at a university with 10,001+ employees

Search insights have reduced no-result queries and guide visitors quickly to relevant content

In my opinion, the best features Coveo offers are that it's quick, it's easy to navigate, and if you have something you want to know, Coveo is very helpful in helping you find out how to get the information that you need and sort the information that you need. Of those features, the main thing I find myself appreciating the most in my day-to-day work is being able to find what I need without spending a huge amount of time. The speed and easy navigation are important; there are other tools that do the same thing, but finding what I need quickly really matters.

Read full review

reviewer2810748

Analyst at a financial services firm with 1,001-5,000 employees

Creating low-code agents has transformed policy queries and now saves employees hours daily

What I would like to see is an ease by which I can have different connectors set up. Right now I have to do a lot of back and forth in order to have these connectors enabled. Having them by default on the platform would be very helpful for me. Also, when developing custom actions, having a developer portal where users can track the log of how the requests are being sent to custom endpoints created would be helpful because right now I do not have anything of that nature. It is just a final response that I get and it becomes very difficult to keep track of what is happening in the backend. Also, the latency that the platform offers is a little high right now. What I have noticed is that on a particular query, the user has to wait a long time in order to get responses. If there is a way to reduce this time and improve performance by decreasing the time for responses, that would be very good. I believe that the latency offered is a little high right now. If I can get prompt responses quickly, then that would be a real user experience enhancement. Also, what I have noticed is the problem that developers face when creating custom actions in Glean Platform, where we are not able to keep track of what is happening in the backend. A logger of sorts would be very good so that I can maintain an idea of what is happening in the backend. If that issue is resolved, along with also the issue of having custom connectors available from the start rather than going to Glean Platform and having conversations about the thing, then it would be very good. If these issues are resolved, then it would be a strong 10 out of 10 from me. But as of now, it will be an 8 out of 10. Glean Platform is a very capable platform. It is good for indexing documents and reducing manual workflows by incorporating an element of AI in it. Business usage can be increased as well. The one caveat is if there are developers who are creating actions on Glean Platform, then I must keep an eye on the logging that I have for the platform because interacting with the backend systems becomes very difficult using Glean Platform. Also, what I have noticed is that it is a real challenge in terms of latency as some of the responses may take a little while to load. However, what I have noticed is that the responses are usually very accurate, and so it is a trade-off between speed and accuracy. This is what I would advise to someone who is looking at Glean Platform.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the standout features of Coveo is its AI-powered search relevance, which helps users find the right content quickly."

"Coveo positively impacted our organization by drastically reducing the time needed to provide solutions on the support case side, as agents no longer have to sift through all documents, resulting in decreased response time and reduced case volume since customers can verify the knowledge available before creating a case."

"I would highly recommend Coveo as it is smart, fast, relevant, and especially suitable for big sites and large e-commerce setups."

"Coveo already has a very good e-learning platform with multiple courses to learn and certifications to achieve, so it is very good in terms of the learning curve for new users or developers working with it."

"What we are seeing is that our sales have significantly increased by twenty to thirty percent just within one year of using Coveo."

"Coveo provides AI-driven search results and proper recommendations based on customer interaction and context, which is very beneficial for us because it improves our order conversion rate, allowing customers to find the exact products they want and see similar products, greatly increasing upselling."

"Coveo provides a search engine experience that is superior when compared to the other search engines available in the market as of now."

"Coveo has positively impacted my organization by cutting down the number of no result searches from something like 15% to about 5%, which is huge, saving calls to call center people and probably preventing people from seeking out products from our competitors, so we get people to pages that they want more quickly and more effectively."

More Coveo pros

"The best features Glean Platform offers include the ability to create my own agents, for example, I created a self-service agent for my stakeholders, so rather than email me, I sent them a link to an agent where the agent asks them questions and drills down to exactly what they need, and then I get a qualified response from them."

"Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR."

"Glean Platform has positively impacted my organization by speeding up a lot of repetitive tasks and making it easier for people outside of support to understand what kind of issues impact the support groups."

"The major impact that I have noticed is how business users are now being impacted and they are using the platform because they understand it easily."

"Glean Platform has increased productivity by at least one hundred hours per week for my organization."

"I have used many solutions, but Glean Platform is the best, and I would truly appreciate it if everyone considers this platform."

"Glean Platform has positively impacted our organization, especially in terms of productivity for both us and our customers."

"When I searched for internal information spread across different systems, Glean Platform did centralize and retrieve that data for me effectively, giving me eighty percent accuracy."

More Glean Platform pros

Cons

"One other suggestion is that as of now, the sync between our Salesforce and Coveo is one hour."

"I think the pricing was definitely on the higher side, and the professional services were also quite costly."

"The main area I would improve is the learning curve because there are many concepts and configuration options, and understanding how indexing, query pipelines, security, and all those pieces work together requires experience."

"I chose eight out of ten because we have some limitations, such as when we share heavy data, where a large number of data takes more time for Coveo to process; that is one area where Coveo needs to improve, but apart from that, it is good."

"I think Coveo can be improved by providing a sandbox for developers, even if you are not part of an organization, and the API configurations can be made a bit easier because there are a lot of options right now which confuses users."

"The learning curve can be steep for new developers, especially when working with relevance tuning, query pipelines, and advanced configurations."

"Coveo can improve by supporting a few more languages."

"While Coveo is overall very fast, I find the development integration somewhat challenging."

More Coveo cons

"Sometimes Glean Platform gets slowed down."

"Glean Platform can implement more models. The NLP creation could be a little faster, and while debugging is amazing, the routing also needs to provide higher quality outputs sometimes rather than extensive searching."

"Also, the latency that the platform offers is a little high right now; what I have noticed is that on a particular query, the user has to wait a long time in order to get responses."

"My experience with pricing, setup cost, and licensing is that the licenses were expensive, and it was hard to convince the company to adopt based on that."

"I chose seven out of ten because if I could upload PDFs and have them analyzed, or have it integrate with my Gmail and help me go through my emails, that would be very useful, but I do not think it does that."

"In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output."

"Currently, Glean Platform does not integrate with Teams, Microsoft-owned platforms."

"There are multiple ways in which Glean Platform can be improved."

More Glean Platform cons

See which vendors are best for you

Use our free recommendation engine to learn which Indexing and Search solutions are best for your needs.

See recommendations

917,433 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Comms Service Provider

Financial Services Firm

15%

Outsourcing Company

15%

Manufacturing Company

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	5
Large Enterprise	18

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for Coveo?

I didn't work on the licensing part of Coveo because I was an employee and not the manager.

See all answers

What needs improvement with Coveo?

Coveo can improve by supporting a few more languages. For example, we have tested with English and Chinese and a bit of French. I think Coveo can come up with indexing and searching with non-native...

See all answers

What is your primary use case for Coveo?

I used Coveo for content indexing and content search from AEM, and I have used it for multiple languages. The content was available in English language and Chinese language, so our requirement was ...

See all answers

What is your experience regarding pricing and costs for Glean Platform?

My experience with pricing, setup cost, and licensing for Glean Platform reveals limited options, and I wish there was more customization available.

See all answers

What needs improvement with Glean Platform?

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field o...

See all answers

What is your primary use case for Glean Platform?

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if...

See all answers

Comparisons

Elastic Search vs Coveo

Compared 20% of the time

Lucidworks vs Coveo

Compared 14% of the time

BA Insight vs Coveo

Compared 14% of the time

Sinequa vs Coveo

Compared 8% of the time

OpenText Legal Knowledge Management vs Coveo

Compared 7% of the time

More Coveo Competitors

Elastic Search vs Glean Platform

Compared 10% of the time

Claude for Enterprise vs Glean Platform

Compared 8% of the time

Breaking IT OpenClaw vs Glean Platform

Compared 6% of the time

Microsoft Copilot Studio vs Glean Platform

Compared 6% of the time

Amazon Kendra vs Glean Platform

Compared 4% of the time

More Glean Platform Competitors

Product Reports

Buyer's Guide

Coveo

October 2026

Download Coveo product report

Buyer's Guide

Glean Platform

October 2026

Download Glean Platform product report

Also Known As

No data available

Glean Work AI Platform

Overview

Coveo delivers AI-powered search and relevance solutions, enhancing information retrieval and personalization across digital experiences. It leverages AI to ensure businesses provide highly relevant content efficiently.

Coveo integrates advanced AI algorithms to improve search capabilities, driving user engagement and customer satisfaction through personalized digital interactions. With its machine learning models, Coveo can dynamically tailor content suggestions, optimizing the user journey and boosting conversion rates. Widely adopted by enterprises, it supports customer service, e-commerce, and workplace search, offering insights that empower organizations to meet business challenges effectively.

What are Coveo's most important features?

AI-Powered Search: Delivers precise and contextual search results using machine learning.
Recommendation Engine: Offers personalized content and product recommendations based on user behavior.
Analytics Dashboard: Provides insights into user interactions and search performance.
Ease of Integration: Seamlessly connects with existing platforms and systems.

Why consider Coveo based on reviews?

Improved Engagement: Increases user satisfaction through personalized experiences.
Higher Conversion Rates: Boosts sales by recommending relevant products.
Operational Efficiency: Reduces information retrieval times, streamlining processes.
Insightful Analytics: Offers actionable insights for data-driven decisions.

Coveo is implemented across industries like retail and finance, enhancing customer interactions with tailored search functionalities and recommendations. It empowers healthcare with quick access to vital information and enriches the education sector by providing relevant learning resources, adapting to industry-specific requirements efficiently.

Coveo

Glean Platform harnesses cutting-edge technology to empower organizations, bridging data access gaps and enhancing productivity through its advanced search and knowledge capabilities.

Glean Platform transforms how organizations operate by integrating powerful search functions with intelligent knowledge management tools. It empowers users to locate and utilize information efficiently, fostering a more connected work environment. Its dynamic capabilities provide seamless integration, enabling users to access critical data swiftly, thus driving informed decision-making processes within teams. Designed for scalability, Glean Platform adapts to varying enterprise needs, ensuring customized solutions that align with business objectives.

What features does Glean Platform offer?

Intelligent Search: Delivers precise search results tailored to user queries.
Knowledge Graph: Visualizes connections between data for better insights.
Seamless Integration: Works with a wide range of existing tools and applications.
Security Controls: Protects data with robust security features.

What are user benefits and ROI?

Increased Productivity: Reduces time spent searching for information.
Enhanced Collaboration: Facilitates knowledge sharing across teams.
Scalability: Grows with the organization’s evolving needs.
Improved Decision-Making: Provides access to real-time information.

In industries like finance and healthcare, Glean Platform aids in streamlining operations by offering tailored data solutions that adhere to specific compliance standards. By facilitating efficient information retrieval, it supports critical tasks such as data analysis and regulatory reporting.

Glean

Sample Customers

Sonus, 3i Group, Adobe, AECOM, American Society of Anesthesiologists, AmerisourceBergen Specialty Group, Centre dÍaccs ö lÍinformation juridique, Genesys, GoPro, Harris, Imprivata, L'Oreal, KeyBank, VMware

Information Not Available

Buyer's Guide

Coveo vs. Glean Platform

September 2026

Free Report: Coveo vs. Glean Platform

Find out what your peers are saying about Coveo vs. Glean Platform and other solutions. Updated: September 2026.

DOWNLOAD NOW

917,433 professionals have used our research since 2012.

See our Coveo vs. Glean Platform report.

See our list of best Indexing and Search vendors.

We monitor all Indexing and Search reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.