Dell Encryption Enterprise [EOL] vs Sophos SafeGuard comparison

"We like the auto-decryption features. For example, a file is auto-decrypted when it is moved to a different location, either over the network, through email, or through upload to a web server."

"The technical support provided by Dell EMC comes with proactive technical support."

"Considering the features included in the solution and the support we get from the back-end team, I think the pricing is fair."

"Dell EMC has remarkable support and whenever there is a ticket open it will be handled within four hours at the maximum."

"One place where I can give them top level is the tiered administration, whereby you can assign roles to the support team to say, "You would be responsible for changing passwords. You would be responsible for system management and configurations, and you are the major admin of this." They have that on lockdown. The active directory integration is also pretty okay. It is not so bad. It does have normal features that most of the encryption tools have, such as full-disk encryption, volume encryption, and external drive encryption. I am not sure if they do file-level encryption and if DLP is integrated with the encryption product. I would like to assume that these features are there."

"The reporting and file encryption are the solution's most valuable features."

"This solution allows us to easily manage devices from Sophos Central cloud."

"It's the best solution on the market."

"The monitoring features are easy to use."

"The setup process is straightforward."

"The solution is scalable, we have over 500 staff using it."

"SafeGuard's best feature is its stability."

"The most valuable feature is the synchronized security. It's a unique feature on the market at this time only offered by Sophos. As a reseller, we often win bids and get clients because of this unique trademark feature."

"It is not working properly for us because of which we had to decrypt all our encryptions."

"The initial setup was complex and a pain because there were a lot of issues, and the solution took time to stabilize in our environment."

"As soon as we introduce any new tools or applications, we have to work with the back-end team to handle new problems that are created. Once they're figured out, the solution will stabilize, but the problems keep coming up whenever we introduce a new tool or application. It has been a challenge."

"It is not working properly for us because of which we had to decrypt all our encryptions. I have not used it much, and based on what I have heard, it is very tough to manage. Managing this system is not as easy as it should be. The central management is awful, and the encryption process is tedious. There are too many issues with even recovering passwords. Its ease of deployment is awful. Their support needs to be improved. It is just my fifth week working with this organization, and since I got here, it has been about, "Oh! We have these issues with Dell, and it is not working properly. It is so hard to work with, and please get on with the support team so we can get this resolved as soon as possible." To get the support on the phone is usually a big problem, and by the time they call you back and tell you it is going to take, for instance, about an hour, we end up spending like four hours, and we don't get anything done. The firm has finally decided that Dell is not going to be the way to go. We are now exploring other encryption products. In terms of new features, it should have cloud tenancy encryption. Everything is moving to the cloud, and it would be cool if the next version of Dell encryption can offer that. Based on my research, it seems that a few solutions can do that right now, particularly the McAfee Complete Protection suites. It would be good if Dell can also move away from on-prem. The solution that we're working with is an on-prem solution. I don't know if it is available in the cloud, but it would be good if they can make it available in the cloud. This probably would also help with the cloud tenancy encryption. Another feature that I would've loved them to have is for the passphrase self-recovery for a user. Such a feature would reduce some bit of burden on the help desk team. Currently, people forget their passphrase every single week, and they have to get to the help desk to reset their password. It would have been pretty cool if a passphrase self-recovery option was available for a user."

"Some customers have less security in the solution regarding their data. We need to use multiple security applications and a set of security protocols."

"Sophos SafeGuard cannot block or quarantine such viruses. Quarantine is a feature with shortcomings that needs improvement."

"Sometimes, multiple updates and crashes happen in the tool, making it an area where improvements are required."

"SafeGuard's user interface is ugly and doesn't provide reports, so we have to go into the database and get information from there by creating queries."

"We purchased the solution in Ghana through a rep who has not been helpful. The company doesn't provide any support, we do everything in-house."

"The solution's ability to integrate with other solutions, such as a DLP, should be addressed."

"There are times that this solution takes up too much memory that needs to be resolved. If it is not fixed it will definitely create issues in the future."

"I would like to see a support-cloud, where Sophos creates a single package that contains all of its products."

"BitLocker comes from the OS license with Windows. It's a free solution. However, Sophos is a product we need to pay for."

"The pricing is reasonable."

"We used it for three years. It costs about 1000 ZAR. Maintenance was part of it, so we don't have extra cost. On a scale of one to ten, where one is a low price and ten is a high price, I rate the solution's pricing a three."

"Pricing for Sophos SafeGuard should be transparent. If you want to get support for Sophos SafeGuard, you don't get pricing information about support costs, and in the end, you'll get charged more."

"It would be great if the price of the solution was lower than the current price. If we are to sell this particular solution to smaller businesses and not just enterprise businesses it needs to be lower."

"There is a need to make annual payments towards the licensing charges attached to the product."

"The licenses are dependant on the number of users and computers you have to protect."

"The licensing costs depend on the series. For example, XG 85 can be around $200. If you go to ACC or to a four or five-year enterprise solution, you will find these devices can cost $10,000. It depends on the series."

"The platform is reasonably priced considering its functionality and adaptability. It is subscription-based."