Dell Business Laptops Reviews

I have been using Dell Business Laptops, specifically the Dell Pro 14 Premium, as a daily work machine at my work for around six months.

My main use case for Dell Business Laptops involves monitoring various classes while getting my pay for monitoring students taking exams, which requires me to have multiple tabs open continuously, as it takes quite a bit of time to complete one exam for a student, and I also need to make different Excel sheets and documents after each exam has been completed.

The monitoring process we use includes working from Google Meet with a special interface connected to classroom cameras, guiding students to designated classrooms, and maintaining an Excel sheet for attendance and performance. We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

The best features of Dell Business Laptops that stand out to me are the RAM and SSD, as having flexible RAM is beneficial for smoothly running new software we consider for monitoring without delays, which supports us even if we move into a new environment.

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

The SSD does impact our workflow, though I am not sure much about it technically. However, RAM flexibility is important because we need ample RAM to run the system smoothly; less RAM results in noticeable glitches.

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

Improvements for Dell Business Laptops could include better battery life, resolving heating issues, and possibly addressing pricing as similar models from competitors are available at lower prices, with seasonal discounts being appreciated.

In future models of Dell Business Laptops, I would like to see complimentary software benefits such as Excel or Microsoft 365 instead of having to pay for them, which I believe could increase demand for these laptops.

I have been working in my current field for around five months, and if I were to include this one as well, it is six months.

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

I believe we deploy Dell Business Laptops in a hybrid cloud environment.

Initially, we used Azure for our hybrid cloud setup, but when I joined the team, we switched everything to AWS.

I have not reached customer support personally, but one of my teammates faced an issue and praised the customer support for being very helpful in guiding him, which makes me believe it is really good.

Customer support is really good as one of my teammates experienced quick assistance with his laptop issue, leading me to believe that their support is dependable.

Initially, I used an HP laptop that lagged constantly, causing significant frustrations when running multiple applications which often led to the laptop not responding; switching to Dell Business Laptops resolved all these issues.

We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

I think we have a sort of reseller relationship with the vendor as we just buy the products from them without being partners.

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

I find the pricing of Dell Business Laptops to be slightly on the pricier side since my organization deducts the cost from my salary, but I think the features justify the price, though licensing costs seem a bit high.

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

I would rate Dell Business Laptops a nine out of ten.

The reason for a nine instead of a ten is mainly due to heating issues, pricing concerns, and battery life, but I still consider nine a good score because of the laptop's overall smooth performance and support for multiple applications.

I am using the Dell Pro 14 something, but I do not exactly remember the complete model name.

Although I do not know much about TPM chips, we utilize a fingerprint for two-factor authorization to log in securely and update classroom-related documents, and I think it is a good feature.

The AI-enhanced performance features, including the camera quality, which I find better than my phone, greatly influence our productivity, making meetings smoother and providing a sense of connectivity among team members.

I find Dell Business Laptops really good and I highly recommend it; I have already encouraged my family to buy it based on my experience, and none of them have regretted their purchase.

I assess the dependability of Dell Business Laptops as perfect in terms of handling daily wear and tear, as I have dropped it several times without facing any issues. My rating for Dell Business Laptops is nine out of ten.

My main use case for Dell Business Laptops includes day-to-day emails and some Excel work, and sometimes additional development tools, coding mostly.

Recently, I used Dell Business Laptops for coding-related tasks, specifically to create macros for generating reports for some change requests.

I mostly use office tools with Dell Business Laptops for routine business emails and presentations, as well as office documents mainly.

The best features Dell Business Laptops offer are very good performance-wise, as they are quick to start, and I do not experience delays in performing tasks such as opening heavy business tools, which is quite fast.

These features significantly impacted my work; for instance, I recently developed code for internal change reporting, which involved merging multiple Excel sheets based on keywords to create reports. If done manually, it would take hours, but using Dell Business Laptops, it completes within minutes.

I have definitely noticed time saved due to the quick performance of Dell Business Laptops.

Dell Business Laptops positively impact my organization because their good performance increases overall productivity.

I find the most valuable features in my Dell laptop are its quick response, attributed to the good SSD, aiding in task performance, along with a powerful CPU.

The security features of Dell laptops are governed by our security team; together with different departments, they implement features determining user access levels based on organization security policy.

Regarding improvements, Dell Business Laptops could adopt more AI technologies moving forward, which would be great to have included.

These aspects look acceptable. The battery life is quite good, and the backup is also satisfactory. Nothing much to add at this time.

I have been using Dell Business Laptops for around four years.

I find Dell Business Laptops stable.

The scalability of Dell Business Laptops is good.

Customer support for Dell Business Laptops is good.

I previously used HP and switched because the company adopted a new organization-wide solution.

Dell Business Laptops improve my company's ROI through daily employee productivity and device reliability, as they allow for fast task execution, thereby enhancing overall performance.

I think Dell Business Laptops may impact my company's bottom line positively through potential financial savings, as they may lead to a longer hardware life cycle and lower IT support costs, although I am not closely related to that department.

I believe there is a return on investment, which could translate into money saved.

Before choosing Dell Business Laptops, I evaluated HP; however, Dell was ultimately the better choice.

I would rate Dell Business Laptops a nine out of ten.

I chose a nine out of ten because, in the future, including more AI features would enhance the overall offering significantly.

Since switching to Dell Business Laptops, one specific result is that task execution is faster.

Measurable outcomes since deploying Dell laptops include improved user satisfaction because they execute tasks quickly.

If I were recommending Dell laptops to a peer, I would emphasize the good backup life and overall performance, as I shared earlier, since they demonstrate great performance.

My advice for others looking into using Dell Business Laptops is to consider the longer hardware duration, longer backup, and good performance.

My overall experience with Dell laptops is positive; they are a good product with favorable size, weight, performance, and backup, making them overall good laptops.

My review rating for Dell Business Laptops is nine out of ten.

I currently use Dell Business Laptops models 3570 and 7280 as our Dell Business Laptops. We previously used the 5580 model, but we have replaced all of those. Now, we are using E7270 models, which are i7 processors and are very powerful laptops.

I use Dell Business Laptops differently depending on the needs of each user, so I use different versions. The only challenge that we have is with the standard Dell Business Laptops that were freezing, which prevented users from performing their work effectively. I figured out that the issue was due to insufficient memory for the usage that the users wanted to perform for their daily job.

Dell Business Laptops support a hybrid workforce effectively. My usage reflects that they can serve both as standard computers and as bring-your-own-device solutions. Dell Business Laptops support hybrid workforce situations effectively since most users are using work laptops.

The features I find most valuable in Dell Business Laptops are their comfort and reliability, especially considering the price in the market. For our needs, as we are in a factory, they are very powerful for all the applications we use, including PowerPoint, Excel, and various heavy applications that they support.

Regarding areas for improvement, I think it is important to note that it is not easy for Mozambican users to access repair shops for Dell Business Laptops. Most of the Dell shops I find are in South Africa. This poses a significant problem when I have a new laptop under warranty that becomes faulty or has issues, as returning it takes a long time due to the different country situation. This is especially difficult for users wanting to go through repairs or returns. Additionally, I realized when buying laptops, I did not ask users what types of applications they would be running, which is essential for determining the needed memory and storage based on application heaviness.

Regarding scalability, the storage of Dell Business Laptops is good since I am using SSDs now. However, I believe the capacity should be increased to maybe 500 gigabytes.

I have been using Dell Business Laptops for about six years.

Regarding stability, I rate Dell Business Laptops at a nine based on my experience.

Regarding scalability, the storage of Dell Business Laptops is good since I am using SSDs now. However, I believe the capacity should be increased to maybe 500 gigabytes.

The technical support for Dell Business Laptops is rated ten by me, and it is very good.

When I compare Dell Business Laptops with other solutions such as HP, I think Dell Business Laptops are the most powerful, particularly in processing power. I am not too familiar with Lenovo. We have only used different models from Dell and HP, but in my view, Dell Business Laptops are more powerful in processing and power.

The pricing for Dell Business Laptops is not cheap, but it is reliable according to our business when compared with others.

Dell Business Laptops are secure, and I can confirm that they provide a secure environment. I rate the security of Dell Business Laptops at a nine on a scale of one to ten. I rate this review overall as a ten.

I do not select laptops for my organization; I pick my laptop for myself. I am currently using the Latitude 7455, the ARM-based laptop, which is a Dell Business Laptop.

Dell Business Laptops have supported our organization's hybrid workforce as we are 100% remote, so I do not hear anybody complaining. They are working as expected. I am the exception because I bought the ARM-based laptop. Anytime they try to push out images or updates, I am always the exception outside that rule because the platform is such that I am the only user in the entire organization that has the ARM-based system. I am unique and special. I am a unicorn. But I am also an absolute pain in the butt for our IT guys, and I understand that. They understand that. We have a mutual understanding with each other, so it is fine for what it is.

When it comes to how Dell Business Laptops can be improved, I am a huge fan of right to repair. User-accessible components are obviously going to be more prevalent in the business class laptops, which is what we usually standardize on. Higher levels of modularity would be a nice to have. Repairability and being able to pop a screen out whenever a screen breaks because users drop it is important. Keyboards fail, and being able to have that level of just repairability has always been my key focus. This is why unfortunately in my personal use, I do not use a laptop for my personal use. It is because I understand the platform. I respect it for what it is, but that would be a nice to have. I understand there is a cost behind that, but if you are selling a premium product, it would be nice to be able to fix the machine when it breaks.

I do not really know the proper answer for how long our organization has been using Dell Business Laptops, simply because everybody gets to pick their own platform. I have been using them since I started with the company five years ago. The business has been around for fourteen years, so it has been on and off. I am sure there are individuals that use the product, but on the whole, when I came on, unfortunately, we were standardized, standardized in quotes, on HP laptops to mixed reviews, of course. There has been no standardization in our organization, so I cannot really speak to that, unfortunately.

When choosing Dell Business Laptops for our organization, the specific challenge or need we were trying to address is obviously having a disaggregated set of vendors supporting client hardware in the environment. That is a challenge that is a self-inflicted wound, which we understand. Since our entire organization is remote, the issues are small. They are on the individual. We do not have mass launches. We use Intune and CoPilot on all that whenever we can to help with deployment on all the platforms across all manufacturers. It is what it is.

When things go south, the service and support on the backend being as easy to work with as it has been is something I really appreciate. I want to give a shout out to those ProSupport folks. That has really been the thing that really wins me over with that kind of experience. That is why I have been able to maintain the mentality of maintaining Dell Business Laptops as that premier go-to for my personal use whenever I need it.

What made me choose Dell over the other brands I was considering is a long-term relationship, so maybe there is some loyalty there. I hate to say it was the price.

I cannot share what features I have found most valuable because nothing spectacular stands out. It is a Windows laptop. We run Teams. We run most of the Microsoft software portfolio. There is no shining star, unfortunately. We did switch from Teams off of GoToMeeting and Zoom, which is what we were using before, so that part of the product has been fine. But the hardware is hardware. It is interchangeable. In our environment, I hate to say it is expendable, but it is. That is just the way we operate, unfortunately.

I really cannot share my thoughts on the security features of Dell Business Laptops because we have a dedicated security expert who handles the actual hardening of the laptops themselves. As far as I am aware, I do not believe he uses any of the toolsets within what Dell offers simply because we have to have a third-party standard platform that we can push across all our vendors.

Since we really have not switched to Dell Business Laptops, I really cannot speak to that.

I would rate Dell Business Laptops an eight out of ten, with one being the worst and ten being the best. They are definitely higher in the realm of what we see and what I use. Overall, the user experience tends to be better than I have seen with Lenovo and HP. Unfortunately, every generation, it is sometimes hit or miss within the generations themselves, but as far as the entire portfolio is concerned over the years that I have seen it in the market, they just seem to have a higher level of affluence of actually being able to get the job done and work. The idea is the baseline of it working is great, but also that is the bare necessity. No one complains when it works. You only come across it when it is a problem. The level is so out there as far as the user experience. I love the hands-off approach and the automation packets, just being able to self-deploy these things is great. That is less touch for my guys and myself. Being a technical resource for my organization, folks do come to me for help even though I am not a client specialist, which is awkward, but whatever, I am a nerd and I can handle it. It is fine. The overall ecosystem is definitely better than most, which I do appreciate.

Everything when recommending Dell Business Laptops to a peer echoes from the fact that I used to work at Dell back in the day. I sold Dell laptops in the early two-thousands. It was a fun time. Vostro was an interesting product line for what it was and all those other brands. It is ease of use. It works. The brand loyalty does play a pretty strong role in that. The name does speak well, which is great. It makes the conversation easier at times. It is always that user experience and that human touch that really wins it over. Every group of fans has outliers. I have got guys that live and die by Lenovo. I have got guys that they love their HP laptops. For whatever reason, I do not know. Every laptop I have had from HP has been a mess. Over the years that I have been using them, it has been a good solid product.

What I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet is that my mantra is keep it simple. Make it idiot-proof as best as you can. Make the user experience as low-touch as possible. From what I have seen and from the offerings, that seems to be the marching forward push. The name change last year was a bit of a mess. Some of the representatives are kind of struggling with that, but that is just learning the product line, which is a skill issue. That is not a reflection of the product line itself. Trying to convince someone that is just on the fence, it is all ease of use and standardization. You have to pick a flavor. Realistically, there is no winning champion statement to be had. It is that this is a good product line. It has been proven in the market and has been for decades. We usually win by try-and-buys. We get them in the hands of the users and give them to the field and understand that experience. I hate to say it, but steer them away from the ARM-based laptop unless they just want it for curiosity's sake. Really just let them know that as an organization, once you standardize on it, the ease of use, the mechanisms in place, and the tools available to them will make that user experience easier. It will make it easier for the IT department. I am sure other competitors in the market are going to say the same kind of mantra. I have seen it more with Dell than I have with other vendors. Speaking from my experiences, that is really going to be the messaging forward for that product line. As a caveat, I am not a client specialist. I have not sold laptops in twenty years.

To sum up my experience with Dell Business Laptops, when they work well, they work great. All the issues I have with it, honestly, are my own fault because I break things. Being able to resist a user as myself has been pretty phenomenal, which I do appreciate. When things go south, the service and support on the backend being as easy to work with as it has been is really what wins me over. I want to give another shout out to those ProSupport folks. That is why I have been able to maintain the mentality of maintaining Dell Business Laptops as that premier go-to for my personal use whenever I need it. It is always on the short list of vendors when I talk about vendors to sell for those kinds of product lines. I would rate Dell Business Laptops an eight out of ten overall.

Our technicians in remote work need something that is obviously portable and light, but still durable enough to take out in the field and handle rough use without requiring a full-on ruggedized model. Dell Business Laptops fit that need perfectly.

We have some hybrid employees that work from home or in the office, and we have been giving them the option to choose between a laptop or desktop based on their preference. This flexibility has been really valuable.

Our employees and customers work from home, in the office, and having a laptop gives them the ability to have a single machine. They are not having to switch back and forth between a different computer at home and a different computer at the office. They have just one machine with everything they need, they have access to everything, and it is all set up how they want it.

The most valuable features of Dell Business Laptops for us are the performance, the size, and the weight. Those are the things that we really look for and they meet all those needs.

We have been a long-time Dell customer, and I have used many other laptops over the years. Dell Business Laptops are simply more reliable. We have fewer hardware issues. People drop them and spill things on them, and some of that is unavoidable, but overall we do not run into many issues with the hardware.

Regarding improvements, the biggest thing is size. I think that in this new generation they are releasing right now, they have made the laptops a little thinner and a little lighter. A lot of that comes down to how much you can squeeze into a small space, but that is everybody's challenge—how can I make this lighter?

As far as improvements, we have never really used anything else. As far as what we have put into our customer environments, we have switched some customers from a different platform or product. The feedback we have gotten is that they experience fewer issues, the product is nicer, the screen is nicer, the keyboard is good, and there is responsive feedback from it. That has probably been our biggest takeaway—that it is a higher quality product.

We have been using Dell Business Laptops for about 23 years.

There are no issues. Hardware now is so much better than it was even 10 years ago. We have moved away from spinning disks to solid state NVMe, so there are fewer moving parts. In a laptop, the biggest downfall used to be that you had this device with a little platter in there that was spinning, and when you knocked it around while using it, all of a sudden your hard drive was bad. Moving to solid state disks has been a huge improvement for us.

I do not know that we have measured anything like that internally. From our perspective of support cases, those have been reduced quite a bit because we are not having issues with the product. Outside of user error, such as spilling coffee on a laptop, that is not Dell Business Laptops' fault.

I would give Dell Business Laptops a 10 overall; they have been a great product for us to use.

If I was recommending this to someone, I would say to get one in your hands, look at it, and compare it to what you have now. It is hard to see some of that in the short term, but use one for a couple of years and you will see that you do not have the problems that you might have with other products. Our biggest thing is cutting down on the tech support calls and users calling in saying they are having hardware issues. We do not get a lot of that.

Recommending it to a peer comes down to the same thing—just get one and use it. They are a solid product, and I think once you have gotten one in your hands and you see the benefits and features, it is an easy choice.

If I had to sum up my experience with Dell Business Laptops, it would be that they are cost-effective, they are reliable, they perform well, and they do the job that they need to do and they do it well. I give this review an overall rating of 10.

I really use Dell Business Laptops for everything; I use it as my personal computer, practically.

I am currently working on the Monterey metro project, the extension of lines 4 and 6, and I'm managing it on the laptop.

Dell Business Laptops has supported me in such important projects as the Monterey metro expansion.

The best features offered by Dell Business Laptops are how easy it is to use, and the screen also helps a lot.

The screen of Dell Business Laptops is useful in my day-to-day work because it doesn't tire my eyes, and the computer itself doesn't freeze or get stuck.

In my organization, Dell Business Laptops has contributed a lot because it is a unified way for everyone to have the same software and for us to be able to make unified use of the same laptop at the same time, and it really makes it easier to have a single ecosystem.

The ease we have to pass files between different machines means there is no software incompatibility, improving collaboration and efficiency among teams.

Dell Business Laptops is fine as it is; I don't see anything that could be improved.

I would like the keyboard to be better; it can be improved.

I have been using Dell Business Laptops for approximately one year since I started.

I consider Dell Business Laptops to be a stable solution.

The scalability of Dell Business Laptops is correct; it allows me to grow, and as we move forward it's easy.

I haven't had to contact support for Dell Business Laptops; my experience has been fine.

Before Dell Business Laptops, we didn't use any other solution; it was the first option we had in the company.

I have observed a reduction in investment because Dell Business Laptops don't have to be replaced as often as other devices.

My experience with pricing, installation costs, and license management for Dell Business Laptops has been satisfactory.

I evaluated other alternatives before choosing Dell Business Laptops, considering Acer and HP.

End users have experienced both satisfaction and productivity since using Dell Business Laptops.

I cannot specify a particular case where that productivity or satisfaction has been evident.

The security features offered by Dell Business Laptops align with my company's needs.

I cannot speak directly to how the security features have benefited my team or the company.

The benefit of Dell Business Laptops is that none of the laptops have broken down, impacting the efficiency of technical support and the operational continuity of my company.

I don't have direct influence in the technology procurement area, but my opinion does carry a lot of weight when it comes to acquiring computer equipment.

My main priorities when selecting laptops for my organization are that they are good overall, that the brand is well-known, and that I know what I'm buying is quality; in this case, Dell is what gives me quality.

When I chose Dell Business Laptops, I was looking to cover the specific need of having many similar computers in my organization.

My advice to other people who are considering using Dell Business Laptops is to go ahead and do it, as they would not regret it.

I have given this review a rating of 8.

My top priorities for selecting laptops for my organization depend on which portfolios we have. We have a software development team, a services team, and a management team, each requiring a different configuration.

Currently, we are using Dell Business Laptops, specifically the Dell Pro 14 and some older series, the Latitude series, which are the 3000 and 5000 series.

For my software development team, we chose Dell Business Laptops because we are a startup in terms of software development. We did not have any reference of earlier systems or knowledge about what configurations we might need to develop or achieve better productivity. We faced earlier challenges where developers complained that they were not getting the relevant configuration or throughput to provide an optimized solution. We then consulted our Dell resources.

The features most valuable to me are cost and suitability based on what would give us better performance and configuration.

Since switching to Dell Business Laptops, my end users have experienced better performance.

Regarding the security features of Dell Business Laptops, we started working with the vPro platform to provide security and manageability for our customers. We are exploring whether we can implement it in-house and see how it can benefit our organization. However, that would require some modifications in terms of hardware refresh that we might need to do.

Our organization has been using these computers since the recent refresh one year back, and before that five years back.

The priority to choose Dell Business Laptops over others includes the fact that Dell had many other feature sets, accessories, and bundled solutions. One of the major things I find with Dell is the service part—the customer service is excellent and much better compared to all competitors.

Dell Business Laptops have all the characteristics we need. One important thing they have done is manage the current crisis very well. While other OEMs are still short on delivery timelines, they are still meeting them. Not just the tech support but the ordering part as well. While other OEMs are going around 12 weeks or 16 weeks, they are still delivering in four weeks. The supply chain has been very good.

I would rate Dell Business Laptops overall as a 10. The factors that influenced that rating specifically include the tech support and the entire support experience.

If I were recommending it to a peer, I would say that you need Dell Business Laptops—just give them the laptop and let them test it.

My overall experience with Dell as a company has been fantastic. We have been partners with them for almost 15 years. My review rating for this product is 10 out of 10.

Dell Business Laptops have supported my organization's hybrid workforce by allowing us to maintain a single model for most of our users. We do have a few executives that require a premium option, such as a Precision laptop, but most users are what used to be the Latitude 5000 series type of users. The specs fit our use cases very well.

I chose Dell Business Laptops over other brands I was considering because I appreciate the model features and the way the model fits best for what processor we needed, memory, and storage. It has a good footprint and felt it would last.

I considered the integration we had when we first picked Dell Business Laptops. We were using what used to be VMware Workspace ONE for mobile device management, now called Omnissa, and that platform had many integrations with Dell. Being able to manage firmware and get analytics back from how the laptop is performing is valuable. This built-in functionality was beneficial to us.

I do appreciate the security features of the Trusted Device platform. I use several command tools including Command Update, Command Monitor, and the Trusted Device, and those still integrate with our mobile device management to let me know that devices are compliant and in good condition.

The key reason we decided to use Dell Business Laptops was the integration with our mobile device management and the ability to integrate our onboarding workflow with that tool. I would want to see this functionality continue to be developed and remain easy to integrate. Dell has many good tools in the commands feature set, and it would be beneficial if they were all consolidated into a single install where you could turn the functionality on and off for which pieces you need. Currently, four or five different pieces of software must be maintained, whereas if it was all into one suite of tools, it would be easier to manage.

I have been in the IT industry for roughly 27 years.

Since deploying Dell Business Laptops, I believe our users are really satisfied with them. They appreciate the size and weight. One thing I value is that they last. They have three, four, and five-year lifespans.

If I were recommending Dell Business Laptops to a peer, I would have them look at the suite of ecosystems for helping maintain them over time and examine the features included such as ProSupport and ProSupport Plus. If a hard drive fails or something similar occurs on a ProSupport contract, you can get a service ticket created and they will come out and replace it. I would rate this product a 9 out of 10.

In the IT industry, my specialty is in a service desk capacity, either as a technician or now as a manager.

When selecting laptops for my organization, price is a significant factor. We recently switched from Intel to AMD processors because they offer equivalent value at a lower price point, but performance and reliability are also essential considerations.

Regarding the security features of Dell Business Laptops, we do not utilize any of them. Dell Business Laptops have secure BIOS, but we do not use fingerprint sensors or facial recognition.

Competitive pricing is something that could set Dell Business Laptops apart from competitors.

To another IT leader who is considering purchasing Dell Business Laptops, I would say that Dell has a proven track record over the years and maintains a very good reputation. The support ecosystem and structure are particularly noteworthy.

I cannot identify a specific hardware feature that I have found most valuable. The selection is nearly agnostic at this point as we purchase either the i5 for Intel or the Ryzen 5 for AMD. Regardless of the vendor, whether it is Dell, Microsoft, HP, Lenovo, or another manufacturer, they all use the same components, so I cannot pinpoint a particular feature that stands out.

Regarding improvements, I cannot identify anything in particular that stands out for Dell Business Laptops.

My organization has been using Dell Business Laptops since I started with the firm five years ago.

I believe our users are very satisfied with Dell products. The support from Dell is fantastic, and when we do experience an issue, it is very straightforward to access the portal or call to receive service.

Dell Business Laptops have supported remote work effectively. We are a call center organization, so approximately 85 to 90 percent of our staff have desktops. However, our account executives, sales professionals, and executives, including C-level personnel, all have Dell Business Laptops, and they are all extremely satisfied with them. We have great products.

The specific challenge I was addressing when I chose Dell Business Laptops is that at my previous company, we used a competitor's model from a different vendor. When I started at my current position, we were already using Dell.

Since we have used Dell Business Laptops for an extended period, there really has not been a switch.

If I were recommending Dell Business Laptops to my peers, I would say that they offer good value for the quality received and the specifications provided. The support is generally fantastic, with no complaints. I would rate this review a 9 out of 10.

I am the IT Operations Manager at a manufacturing company with approximately 1,100 employees, and I support Dell Business Laptops by deploying them. I work with our managed service providers to leverage tools such as Dell Command Update and the Dell Command Endpoint Configuration Manager. I have extensive knowledge of this product line.

About 200 users utilize Dell Business Laptops. The remaining users are Dell Business desktop users.

I appreciate the centralized manageability options of the Dell Command Endpoint tools most about Dell Business Laptops.

One significant issue is that some of the centrally managed tools do not function reliably. We have the Dell BIOS password tool deployed in our environment, and the application is very finicky. There are several computers where the connection to Microsoft Graph was lost. The tool does not allow you to look up the password, nor can I use the old password. The computer becomes essentially unusable at this point, and there is no way to recover from this situation aside from calling Dell support.

General user-friendliness regarding the deployment of centrally managed tools, such as the image deployment tool, also needs improvement. Additionally, Dell charges us $20 per computer to remove the Dell image from the factory, which is unfair in my opinion as an enterprise buyer who purchases dozens or even a hundred or more computers annually.

These tools require maintenance, and the process is not streamlined. If streamlining exists, it is not well communicated or marketed that you can centrally manage firmware updates and other functions. From a platform standpoint, I would recommend that Dell become an industry leader in centralized manageability rather than leverage finicky tools such as Intune to deploy dependencies that make these tools work.

I would like to see Dell, or any manufacturer for that matter because no one currently does this, improve the partner portal to the point where it serves as a tool that complements Intune, NinjaOne, or whatever RMM tool you are using. This would provide bare metal access to the endpoint and would allow you to manage and deploy images whether the endpoint is online, whether it is Windows or Linux. This would represent a very strong value proposition over the competition. Doing this from a bare metal standpoint would circumvent the issues regarding lost passwords, .NET framework dependencies, and reliability concerns.

Additionally, I would prefer that Dell use something more durable than plastic in a laptop that costs $2,500. The form factor also feels clunky. Aside from these concerns, the laptop is acceptable.

I have been working with Dell Business Laptops for almost two years.

I would rate the stability at seven. This may be my personal preference, but the performance seems to be lower than it was when I had a similar Lenovo in the past.

I would rate the scalability at ten because if you select the right model, Dell does offer expandability options and upgrades.

I would rate the technical support at five.

I gave a rating of five because Dell Business Laptops are very reliable. There have been only a couple of times when I have needed to reach out over the past two years despite having approximately 500 of these devices. One instance involved a water-damaged computer. I reached out prepared and willing to pay for the repair, and Dell mailed it back without even threatening to charge me $800. I wanted to continue using it, so I did not appreciate that action, and there was no communication explaining why they mailed it back or informing me that they were doing so. Dell support is not helpful when it comes to the lost BIOS password issue. Aside from that concern, support is fast and responsive, though communication is poor.

Positive

I have never used HP in an enterprise environment. I have used Lenovo. Dell is actually easier to use than Lenovo as of two years ago. The build quality of Dell Business Laptops is nowhere near as good as Lenovo or Apple. From what I have observed of HP, it is approximately at the same level as Dell, but I do not like the build quality of Dell Business Laptops at all.

The setup is the same as it is for any other computer when following a manual process or using AutoPilot.

I believe Dell Business Laptops are overpriced given that the build quality is poor and that I could obtain a Lenovo with a more durable, high-quality build for less money.