No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

OneLogin Customer Identity by One Identity streamlines onboarding and offboarding processes, automatically managing account creation and deactivation.
The platform significantly enhances security by reducing the risk of security breaches and simplifying the login process through single password or passwordless access.
It offers a cost-effective and efficient solution for managing multiple applications with centralized identity management and single sign-on capabilities, improving operational efficiency.
OneLogin Customer Identity provides secure authentication and multi-factor authentication features, ensuring safe and flexible access to various systems.
Customers are pleased with the improved user experience, allowing seamless access to multiple applications without repeated registrations.

CONS

OneLogin Customer Identity's mobile app needs improvements for better ease of use on the go or remotely.
Scalability is limited, with users reporting issues with the loading browser extension and session timeouts.
Training and a learning curve are needed, although skipping training would be beneficial for experienced users.
The initial setup and configuration are complex for new administrators, requiring more guided setup options.
Pricing, setup costs, and licensing are considered exaggerated, particularly on larger scales.
 

OneLogin Customer Identity by One Identity Pros review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
May 8, 2026
For OneLogin, if a customer is looking for a cost-effective solution with faster setup and excellent simple-to-use workflows, then they should go for OneLogin.
FG
Analista de Suporte at a consultancy with 11-50 employees
Sep 22, 2026
My advice for others considering using OneLogin Customer Identity by One Identity is that I would easily recommend it, as it is a solution that delivers what it promises, easily accomplishes what it sets out to deliver, with straightforward implementation and very good scalability.
Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Feb 17, 2026
The biggest benefit of OneLogin Customer Identity for cybersecurity in a banking environment is the ability to manage many virtual machines, servers, and applications that require different credentials and privileges by using single sign-on, which automates the process.
Learn what your peers think about OneLogin Customer Identity by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Suyash Nangare - PeerSpot reviewer
Software Engineer at HGS Hinduja Global Solutions
Oct 9, 2026
The best features that OneLogin Customer Identity by One Identity offers are secure authentication, multi-factor authentication, flexible login, and centralized identity management.
GA
Senior Lead Engineer at Lakeside Software
May 27, 2026
Our customers are very happy with OneLogin Customer Identity, which allows them to access multiple applications without needing to register every time.
DS
Network Security Engineer at Connecting Cyber Networks
Jun 2, 2026
Overall, it has helped us improve operational efficiency, strengthen security, and provide a better user experience for our team.
Menawe Collins - PeerSpot reviewer
Financial Analyst at Finastra
Feb 10, 2026
OneLogin Customer Identity has positively impacted our organization by significantly improving our security.
Rocco Brock - PeerSpot reviewer
IAM Analyst at a tech services company with 51-200 employees
Sep 25, 2026
OneLogin Customer Identity by One Identity has positively impacted my organization because it brings a more secure and reliable way for users to access applications.
 

OneLogin Customer Identity by One Identity Cons review quotes

AmitRathod - PeerSpot reviewer
Senior Analyst at Toll Holdings Limited
May 8, 2026
In terms of scalability for OneLogin Customer Identity, I don't think it has great scalability because many times users have reported issues about their loading browser extension and sometimes their session timeout.
FG
Analista de Suporte at a consultancy with 11-50 employees
Sep 22, 2026
My experience with pricing, setup costs, and licensing is a bit negative because, although the solution is amazing and a very good system, the prices are a bit exaggerated, especially at larger scales.
Nigus Machin Amare - PeerSpot reviewer
CTO at Malam Engineering PLC
Feb 17, 2026
Comparing OneLogin Customer Identity with CyberArk technically, I think CyberArk is better; I have had CyberArk for around two years or more, and I know of two or three customers in Ethiopian financial institutions using CyberArk Identity Access Management.
Learn what your peers think about OneLogin Customer Identity by One Identity. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Suyash Nangare - PeerSpot reviewer
Software Engineer at HGS Hinduja Global Solutions
Oct 9, 2026
I held back two points because the admin interface, integration setup, and troubleshooting could be simpler.
GA
Senior Lead Engineer at Lakeside Software
May 27, 2026
The accuracy and reliability of OneLogin Customer Identity's output are sometimes problematic, but these issues are being addressed with collaboration between internal teams focused on security and product development.
DS
Network Security Engineer at Connecting Cyber Networks
Jun 2, 2026
One area would be the initial setup and configuration process. While the platform is powerful, some of the advanced settings can be a bit complex for new administrators, and more guided setup options would be helpful.
Menawe Collins - PeerSpot reviewer
Financial Analyst at Finastra
Feb 10, 2026
OneLogin Customer Identity's mobile app is not the best and could use some improvements for easy use on the go or at home or remotely.
Rocco Brock - PeerSpot reviewer
IAM Analyst at a tech services company with 51-200 employees
Sep 25, 2026
I am not sure if there were any enhancements in terms of AI or any other features added, but when I used OneLogin Customer Identity by One Identity, it was a very good product.