No more typing reviews! Try our Samantha, our new voice AI agent.

GoToMeeting vs Google Hangouts [EOL] comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
GoToMeeting
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
Virtual Meetings (10th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Gavin Tomlins - PeerSpot reviewer
Chief Information Officer at a pharma/biotech company with 11-50 employees
Clunky with poor interface, lacks sufficient functionalities; it did reduce need for in-person meetings
We're phasing out the use of GoToMeeting because of some of its deficiencies. It lacks ease of connectivity, calendar integrations, and third-party app integrations. The user interface is quite poor and needs to be reworked and the product is quite clunky in comparison to its competitors. It currently lacks the ability for sharing collaborative materials during a meeting. We also found that the ability to switch between audio and video configurations isn't as intuitive as in other applications. I generally do 20-30 hours of video conferencing a day, so it makes a difference to have these features. It doesn't integrate as easily into phone systems as well as other organizations and it doesn't integrate as easy into instant messaging and collaboration tools or into software solutions. In general, some of the functionalities need to be improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's good for conferencing with others."
"When you get a meeting invitation, it's very easy to just join and go."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"It is easy to use, and we don't need to make a lot of configurations."
"I think the simplicity of the whole thing is its valuable feature."
"Its ease of use is most valuable. It is just a click, and you're in the system."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"The initial setup process is straightforward."
"We need a meeting thing, hey, go find a meeting thing."
"GoToMeeting's low latency is crucial because everybody is using VPN to connect to their PCs at work. The sound and video quality are solid, and the whiteboarding features were especially useful. The administrative side of it was fairly simple and intuitive to use."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"The most valuable feature is the dial-in capability."
"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."
"The key advantage of GoToMeeting is the ability to use it without installing anything."
"I have no issues with the performance and no issues with the way it works."
"The performance and stability are great; we don't have any issues."
 

Cons

"It would be great if this solution could be added to smart TVs. We would also like the ability to broadcast to a YouTube channel when having a meeting or session using this solution."
"There is no delete option for messages which could be an added feature in a future release."
"There should be more space for multiple users at a time so that multiple people can connect, can share, and even transfer control to another colleague, employer, student, etc."
"It is not as stable. They can improve its stability."
"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"Google Hangouts, however, was not [compatible with my device]. Google Hangouts is a browser-based application."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment."
"The solution could scale a bit easier if you need to add more people to meetings."
"The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Previously, only admins could record meetings, sometimes leading to issues if recordings were missed or not shared properly. The recent update now allows hosting GoToMeeting sessions with the ability to delegate recording rights to other team members."
"Many issues over time with phone echos and unusable audio."
"I would like to see better support for mobile devices."
"Manageability needs to be improved."
"GoToMeeting is too slow, which is why we no longer use it."
"The sound quality is good but the video quality needs improvement."
 

Pricing and Cost Advice

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I use the free version of the solution."
"The screen-sharing feature is the most valuable feature."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"GoToMeeting is a little bit expensive compared to other products."
"Negotiate for discounts."
"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
917,433 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
21%
Outsourcing Company
18%
Construction Company
14%
Comms Service Provider
6%
Outsourcing Company
15%
Financial Services Firm
13%
Construction Company
12%
Comms Service Provider
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise2
Large Enterprise5
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Information Not Available
AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
917,433 professionals have used our research since 2012.