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Google Hangouts [EOL] vs Microsoft Teams comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Microsoft Teams
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
181
Ranking in other categories
Virtual Meetings (3rd), Enterprise Social Software (2nd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Ayush Saxena - PeerSpot reviewer
Engineer at a comms service provider with 10,001+ employees
Collaboration has transformed daily work and supports seamless global voice communication
Microsoft Teams could be improved, especially regarding contact center solutions which have a growing need for omnichannel capabilities, integrating with external platforms such as social media and email for a unified experience. Minor improvements might include reintroducing features such as GPU options available in classic Microsoft Teams to address issues in modern Microsoft Teams related to video meetings and content sharing. Furthermore, essential information such as who started or ended recordings should be more accessible in the Microsoft Teams admin center. I rate it a nine because Microsoft Teams occasionally experiences glitches in the client, leading to missing chat history or other transient issues. The performance issues with the desktop client and the support service complexities contribute to my rating being less than perfect. I have not identified any other improvements needed for Microsoft Teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Meet is a clear and simple solution."
"Online sessions are reliable and there are almost no glitches."
"Hangouts is a lightweight solution that can be used across devices including phones."
"I find that Google Hangouts is very quick and easy to create a meeting, which is its biggest benefit."
"The scalability is good; we have added a lot of users, and it's always working."
"The most valuable features are the chat features and the video conferencing features that enable more than two or three people to be connected at a time."
"What I like best about Google Hangouts is its integration with other Google solutions, so scheduling is easy because you have the calendar. It also has a whiteboard feature. I also like its polling feature and that it even has a captioning feature."
"The solution is easy to use and navigate."
"For collaboration purposes, it's been very, very handy to use, and it's great for chat purposes."
"The solution helps with collaborative communication. You can use it to chat and book calls. You can even set the status as away. It also has a transcript feature integrated."
"It's a very simple software that's very easy to understand."
"The solution is stable."
"Microsoft Teams is a very good collaborative tool."
"It's great for meeting conferences."
"The product enables us to create teams for specific projects."
"It provides a collaborative space for efficient work processes."
 

Cons

"Google Hangouts could work on making the service better for slow connections."
"We purchased a videoconference system called Zoom. We want to see if Google Hangouts has the ability to integrate our Zoom device to use it with Hangouts and meet directly."
"Google Hangouts is not as feature-rich as Slack. Adding more features to this solution would make it better."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"Google Hangouts has breakout rooms now, but not as extensive as Zoom, so that's one area for improvement. I mentioned that I like the Google Hangouts captioning feature, but that could be improved. For example, importing Filipino-English captions here in the Philippines would be great."
"There is no delete option for messages which could be an added feature in a future release."
"There is a significant problem with performance when you have a poor connection."
"One improvement could be integration with Google Calendar to help find available timeslots when scheduling meetings with many participants."
"It takes me time to adapt to the new improvements in the product, and they don't add too much value for me. I would prefer Microsoft Teams to reduce their frequent updates."
"There can be more customization and also the task management tools needs better tools for integration."
"I don't like the online version of Word and Excel. It skews the layout. It is no longer representative of the layout that you actually have in a document. You always have to open it in the desktop application to get an accurate representation of how the document will look."
"Currently, the product limitations are keeping us from migrating to expanding its use."
"Microsoft Teams could be improved through more synchronization with other platforms like Calendly and Gmail, as we also use these platforms."
"The solution needs to have subtitles."
"Teams requires a stronger network for joining conversations and meetings."
"One time the product was basically freezing. I couldn't send a message to my colleague for some reason."
 

Pricing and Cost Advice

"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"We access the solution through Google Workspace. It is inexpensive to use."
"I use the free version of the solution."
"We are using the free version of Google Hangouts."
"We pay an annual license to use the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"We have a license for the solution."
"Its pricing is reasonable."
"Microsoft Teams’s pricing is low."
"It is expensive."
"I use Teams' free version."
"We get the solution on a corporate plan, where everything is included."
"We need to pay for Microsoft Teams' licenses on a yearly basis."
"The pricing for Teams is very competitive."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Outsourcing Company
18%
Construction Company
14%
Comms Service Provider
6%
Financial Services Firm
15%
Outsourcing Company
12%
Construction Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business66
Midsize Enterprise46
Large Enterprise76
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Microsoft Teams?
From an organizational point of view, the pricing and setup costs for Microsoft Teams are right, especially since it integrates all the new technologies coming to market, including AI and various A...
What needs improvement with Microsoft Teams?
One issue is that now it requires the presenter to initiate the meeting. Previously, anyone could quickly become a presenter, but now I have to ask or request for the presentation. This can cause p...
What is your primary use case for Microsoft Teams?
I have been using Microsoft Teams for more than ten years, and it is one of the key communication tools in my organization. I use it for my personal purposes as well. For any kind of communications...
 

Also Known As

No data available
MS Teams
 

Overview

 

Sample Customers

Information Not Available
Honeywll, AIRFRANCE, AccuWeather, Lilly
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
917,433 professionals have used our research since 2012.