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Google Hangouts [EOL] vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
TeamViewer
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Access (1st), Remote Monitoring and Management (RMM) (3rd)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's stability is the most valuable feature."
"Google Hangouts is an excellent tool."
"I appreciated having the basic features like screen sharing and camera options."
"The initial setup is very easy."
"The group chat is a very good feature, where you can see all of the participants on cameras."
"The ability to share a screen during a meeting is one of the most valuable features. You can also be directly connected on the computer and on the phone with the same account. It is flexible."
"It is easy to use, and we don't need to make a lot of configurations."
"The most valuable features are that you don't have to create a separate account, it's easy to use, and you don't have to enter an ID or password to start video conferencing."
"TeamViewer is a scalable solution."
"TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing."
"The technical support team assists with TeamViewer and performs repairs and installations remotely."
"TeamViewer is fast and easy to manipulate."
"Just being able to dial in on a clients server is all I need, and it reconnects automatically when there are connection issues."
"The product allows easy access to any system in case of any issues."
"TeamViewer Business has positively impacted our organization by reducing the time of the TAT for resolving issues for end users, which has really helped us."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
 

Cons

"We don’t have any complaints."
"In the next release, I would like to see call recording made available."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"Google Hangouts restricts you to those with a Gmail account."
"Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audio when sharing the full desktop."
"I would like to have a whiteboard feature, where I can draw a sketch or diagram and show it to the people in the meeting."
"I would like to see support for showing virtual backgrounds."
"The product was quite unstable during the COVID-19 pandemic, especially when we shared our screens, as it often resulted in a black screen."
"They really need an AMT client and/or iLO client for business use."
"You can improve the file size of TeamViewer as it is too large."
"The solution could include more AI (Artificial Intelligence)."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"I had an issue recently where my mouse clicks weren’t being registered."
"I'd like to be able to have two simultaneous sessions open on two different screens; this would increase productivity."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"There are some issues with the stability of TeamViewer."
 

Pricing and Cost Advice

"I use the free version of the solution."
"The screen-sharing feature is the most valuable feature."
"We access the solution through Google Workspace. It is inexpensive to use."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"We pay an annual license to use the solution."
"There is no license cost."
"We are a small team and a small organization such as ours just uses the free version of Google, so there's no cost associated with Google Hangouts at the moment."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"We're using the free version. We do not pay any licensing fees."
"We are using the free version of TeamViewer."
"There is a free and paid version of this solution. I am currently using the free version."
"We are using the free version of TeamViewer."
"We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license."
"The price of the license could be less expensive."
"TeamViewer has multiple licensing options."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Outsourcing Company
18%
Construction Company
14%
Comms Service Provider
6%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scanning while file sharing is not provided, which is a concern as we frequently depl...
 

Also Known As

No data available
TeamViewer Tensor
 

Overview

 

Sample Customers

Information Not Available
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
917,433 professionals have used our research since 2012.