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HCL Connections vs Webex comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Users achieved ROI from HCL Connections in nine months by encouraging daily use and eliminating redundant features like chat.
Sentiment score
3.9
Despite no formal ROI studies, Webex is valued for enhancing meetings, security, saving time, and overall convenience.
 

Customer Service

Sentiment score
6.5
HCL Connections' customer service varies, with mixed reviews on support responsiveness and challenges in reaching knowledgeable staff.
Sentiment score
6.2
Webex customer service is praised for efficiency and helpfulness, though some prefer competitors for faster responses and detailed support.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Program Manager at a healthcare company with 5,001-10,000 employees
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
System Egineer at Degroof-Petercam
 

Scalability Issues

Sentiment score
7.6
HCL Connections offers high scalability with effective IBM WebSphere support, despite Solr search limitations and manageable storage challenges.
Sentiment score
6.9
Webex is highly scalable for any organization size, supporting seamless performance and easy expansion across various industries.
Webex can handle any organization's growth and increased users.
Product Specialist at Frontier Business Systems
Webex is very scalable, and I do not think that our organization has ever reached its limit.
CTO at Trust-IT Solutions
I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
 

Stability Issues

Sentiment score
7.3
HCL Connections is stable on WebSphere but needs tuning for performance; IBM support addresses occasional instability effectively.
Sentiment score
7.5
Webex is generally stable and reliable, with occasional glitches and updates, rated highly by most users for communication.
 

Room For Improvement

HCL Connections needs better document management, interface customization, third-party integration, collaboration, and cloud stability for improved usability.
Webex needs a user-friendly interface, better integrations, efficient features, and competitive pricing to satisfy various organizational needs.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
CTO at Trust-IT Solutions
Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Continued enhancement to the mobile experience would be valuable for users who frequently work while traveling or away from their desk.
Senior Lead DevOps Engineer at Kyndryl
 

Setup Cost

HCL Connections pricing varies widely, offers discounts, flexible licensing, and competitive pricing compared to Jive or SharePoint.
Webex's pricing is high, with limited free features, and demands competitive rates for smaller businesses, despite bundling benefits.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Program Manager at a healthcare company with 5,001-10,000 employees
Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compared to solutions that require significant on-premises infrastructure.
Senior Lead DevOps Engineer at Kyndryl
Webex is expensive.
CTO at Trust-IT Solutions
 

Valuable Features

HCL Connections enhances collaboration with file sharing, tool integration, expert profiles, mobile access, and efficient content management.
Webex excels in collaboration with messaging, meetings, calling, file sharing, AI features, security, and user-friendly integration.
It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.
Senior Consultant at a consultancy with 10,001+ employees
The third feature is the AI-powered intelligence that notes down minutes of the meeting, allowing us to concentrate on the content rather than jotting down points.
Product Specialist at Frontier Business Systems
Webex takes a strong approach to AI governance and security, which is particularly important in enterprise environments where sensitive and business information is discussed and shared.
Senior Lead DevOps Engineer at Kyndryl
 

Categories and Ranking

HCL Connections
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
55
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (5th), Enterprise Social Software (9th)
Webex
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. HCL Connections is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 5.8%, up 2.6% compared to last year.
Webex, on the other hand, focuses on Virtual Meetings, holds 5.1% mindshare, down 13.0% since last year.
Corporate Portals (Enterprise Information Portals) Mindshare Distribution
ProductMindshare (%)
HCL Connections5.8%
SharePoint21.6%
Drupal16.6%
Other56.0%
Corporate Portals (Enterprise Information Portals)
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.1%
Zoom Workplace Business5.9%
Microsoft Teams3.9%
Other85.1%
Virtual Meetings
 

Featured Reviews

Hasnain Zahid - PeerSpot reviewer
Talent acquisition & development specialist at Software Productivity Strategists, Inc. (SPS)
A stable tool useful to manage marketing-related activities
Stability-wise, I rate the solution a nine out of ten. Sometimes, the portal hangs because I find that if I am on a web page, I have to log out, and then I have to log in to the portal again. Since I see that the portal hangs at times, I have to move from one side of the portal to the next, making me feel that some things are scattered in the product. I attended a meeting with IBM recently, and they are improving a few of the things, in my opinion. The concerns that I have related to the product are being improved since I think many other users have reported issues similar to the ones I faced.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.
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Top Industries

By visitors reading reviews
Outsourcing Company
18%
Construction Company
17%
Manufacturing Company
10%
Financial Services Firm
7%
Financial Services Firm
17%
Outsourcing Company
13%
Construction Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise11
Large Enterprise26
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

What needs improvement with HCL Connections?
The support is an area where the product can improve. My company faces some support-related issues because whenever we create or generate a ticket, it takes two days for the product's support team ...
What is your primary use case for HCL Connections?
I use HCL Connections for marketing purposes. The IBM product in our company already provides us with direct links to the marketing and HR sides.
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Comparisons

 

Also Known As

IBM Connections, Lotus Connections
Cisco Spark
 

Overview

 

Sample Customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: October 2026.
917,433 professionals have used our research since 2012.