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Paycom pros and cons

Vendor: Paycom
3.7 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Paycom's customer support is rated as excellent, with a perfect score in customer service.
Paycom provides automatic real-time reports for compliance, eliminating the need for manual calculations.
The email reminder feature for certification renewals is highly appreciated, offering everything on one page.
Paycom enhances organizational efficiency by centralizing payroll, timekeeping, and employee records.
Paycom offers outstanding governance and security, with a one hundred percent accuracy in the automated payroll process.

CONS

Paycom experiences slow performance and inefficient timecard search functionality.
Users report frustration with Paycom's reporting capabilities and lack of a sandbox feature.
Setting up Paycom is time-consuming and challenging for quick turnarounds.
Frequent changes in account managers lead to difficulties in customer service for Paycom users.
Limitations in future-dating features, such as accrual profiles, hamper Paycom's functionality.
 

Paycom Pros review quotes

Rebecca Ocampo - PeerSpot reviewer
Associate Director, Talent at a non-profit with 201-500 employees
Oct 13, 2026
Everything being in one system has been a really significant game changer for us.
Ejuncadella Elizabeth - PeerSpot reviewer
Senior Human Resources Business Partner at a recruiting/HR firm with 1,001-5,000 employees
Oct 14, 2026
Paycom is such a customizable platform that you can really create and tailor it to meet your organizational needs.
AH
HR Administrator at a educational organization with 201-500 employees
Oct 15, 2026
Automating that payroll process greatly impacted my stress levels and I have never made a mistake, with it always being one hundred percent accurate due to Paycom's ability to match with the employee code.
Learn what your peers think about Paycom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Kha Doan - PeerSpot reviewer
Senior Controller at a computer software company with 11-50 employees
Oct 14, 2026
Paycom positively impacts my organization by creating a centralized workflow, and we have everything in one place, including timekeeping, payroll runs, and employee records.
AM
Executive Assistant at a hospitality company with 11-50 employees
Oct 15, 2026
When I say it is user-friendly and intuitive, the interface itself is very intuitive as far as a brand new user could log in and with a few clicks figure out where things live and how to make changes really easily.
JK
Human Resources And Payroll Director at a manufacturing company with 1-10 employees
Oct 15, 2026
Paycom's governance and security are outstanding.
BG
School Director at a consultancy with 51-200 employees
Oct 13, 2026
The feature of sending emails to remind them to renew whatever certifications they need to have was a very useful feature and I loved it because it has everything in just one page.
Tonya Williams - PeerSpot reviewer
HR System Analyst at a wellness & fitness company with 1,001-5,000 employees
Oct 15, 2026
Paycom's customer support is excellent, and I would rate the customer support a ten.
PD
Payroll analyst
Sep 30, 2026
Paycom is very useful for the compliance part, with automatic real-time reports that are very easy to understand so we do not have to work or calculate anything manually.
reviewer2907729 - PeerSpot reviewer
People Services Partner at a tech vendor with 10,001+ employees
Oct 7, 2026
In my experience, Paycom is stable.
 

Paycom Cons review quotes

Rebecca Ocampo - PeerSpot reviewer
Associate Director, Talent at a non-profit with 201-500 employees
Oct 13, 2026
The reporting aspect of Paycom is not my favorite. The lack of a sandbox and the lack of being able to view as a different viewer is extremely frustrating in this system.
Ejuncadella Elizabeth - PeerSpot reviewer
Senior Human Resources Business Partner at a recruiting/HR firm with 1,001-5,000 employees
Oct 14, 2026
It is also very time-consuming to set up the system, so if someone is looking to set up a system very quickly within one month, it would be incredibly overwhelming.
AH
HR Administrator at a educational organization with 201-500 employees
Oct 15, 2026
I think that there are some limitations to Paycom, including being able to date certain things in the future, such as accrual profiles or if someone's department is not changing for another week or two.
Learn what your peers think about Paycom. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
917,433 professionals have used our research since 2012.
Kha Doan - PeerSpot reviewer
Senior Controller at a computer software company with 11-50 employees
Oct 14, 2026
Paycom has a lot of things to improve, especially customer service, which is very difficult because they change the account manager frequently, so we don't know who we're going to talk to.
AM
Executive Assistant at a hospitality company with 11-50 employees
Oct 15, 2026
But then as the reps get promoted and you get a new rep, the user experience goes to garbage on the back end because they either are not familiar with the platform yet or just are not as good or as invested.
JK
Human Resources And Payroll Director at a manufacturing company with 1-10 employees
Oct 15, 2026
Paycom can improve with the utilization of the interactive chatting capability and by providing users with alternative options on how to utilize the knowledge-based database to help users learn new information and keep updated with training sessions.
BG
School Director at a consultancy with 51-200 employees
Oct 13, 2026
When they had an update, we had a lot of issues with Paycom, but they have addressed it, and after that, we have not seen any.
Tonya Williams - PeerSpot reviewer
HR System Analyst at a wellness & fitness company with 1,001-5,000 employees
Oct 15, 2026
I rate Paycom an eight because we are a complex organization that has a lot of secondary jobs and it is not user friendly when employees are trying to clock into those secondary jobs if they are not on the schedule; they have to select too many fields to be able to clock into the correct position.
PD
Payroll analyst
Sep 30, 2026
Additionally, Paycom is getting slower day by day, and the timecard search feature is not working well.
reviewer2907729 - PeerSpot reviewer
People Services Partner at a tech vendor with 10,001+ employees
Oct 7, 2026
In my opinion, the best features Paycom offers are not great, as I did not really enjoy using Paycom; I found it to be overly clunky.