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Google Hangouts [EOL] vs PGi GlobalMeet comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
PGi GlobalMeet
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
10
Ranking in other categories
Virtual Meetings (14th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
reviewer2157150 - PeerSpot reviewer
MD at a media company with 1-10 employees
A scalable and stable solution that offers good production support
I am impressed with the tool's production support.  The tool is slow in updating changes. It also has a poor dashboard operating system.  I have been using the product for five years.  I would rate the tool's stability a ten out of ten. I would rate the solution's scalability a ten out of ten.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten based on the number of users we have."
"We use Google Hangouts as our major mode of communication."
"It is very easy to use and is available as soon as you open a Google account."
"The best features of Google Hangouts include the option with Gemini to record and create call transcriptions and provide a meeting summary."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"Hangouts is a lightweight solution that can be used across devices including phones."
"The facility is always online and very easy to share the screen using the solution."
"Google Hangouts is very quick and easy to use, and the quality is very good."
"GlobalMeet has been wonderful and a great tool for my company to use."
"I love the Outlook toolbar that GlobalMeet has incorporated, as I use it to create announcements for web meetings, start my audio and web meetings with just a few clicks, have the program call me so I do not need to remember phone numbers and passcodes, see those attending my call, control noise by muting callers, and even record the call for later usage."
"This is the future of modern business and networking."
"We are a remote organization mostly, so all of our team meetings use this platform, allowing us to share screens, record meetings, and include everyone on the call."
"Customer Service: Excellent. PGI is always improving and responsive to their customer's needs!"
"I believe that the nominal additional cost for GlobalMeet is outweighed by having a reliable conferencing system that never embarrasses the organization with technical issues."
"GlobalMeet has been a great cost-savings for our company."
"I would absolutely recommend using GlobalMeet; it is a great solution that is easy and really makes meetings more enjoyable."
 

Cons

"Sometimes, due to system restrictions, I can't use blur effects or other filters."
"The UI has room for improvement."
"Collaboration in Google Hangouts has room for improvement compared to Microsoft Teams. On Microsoft Teams, you can share a document directly and work on that document all at once, in real-time, with other team members, which isn't the case with Google Hangouts."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"Google Hangouts is complicated and there are many solutions on the market that are more simplified, which is the reason I stopped using it."
"The improvement needs to be done as per customer requirements."
"There is no delete option for messages which could be an added feature in a future release."
"Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audio when sharing the full desktop."
"I would like the presenter able to view the attendees list at all times without having to pause. The guest login could be a little easier."
"When you get a large number of users on GlobalMeet it tends to slow things down a little bit but with the support group at hand things picked back up quickly."
"I have noticed it crashing during some events."
"The presenter experience can be improved: Increase the presenter interface to show the attendees and chat while in a screen share (not viewable by the others) without having to navigate away from your current window for a smoother presentation."
"Recordings-the recording features malfunctions and it only allows you to store recordings for 30 days without an extra fee."
"I guess if I could recommend is to make sure that the polling tool functions properly as I've dealt with issues in the passed."
"We had issues of multiple people getting kicked off the call and/or the online meeting by the afternoon."
"The tool is slow in updating changes. It also has a poor dashboard operating system."
 

Pricing and Cost Advice

"I believe my company has a yearly license for Google Hangouts, but I'm not sure because this is a corporate account, so I don't have the details."
"This solution is available for free with the opening of a Google account."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We pay an annual license to use the solution."
"There is no license cost."
"There is a need to make certain payments towards the licensing costs attached to the product and some other tools that are included in the suite offered by Google. Google Hangouts alone as a product is available for free."
"I don't need to buy Google Hangouts separately because it comes free with Google Workspace, and it is also available for my personal Gmail ID."
"There is an annual subscription to use this solution."
"The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Outsourcing Company
18%
Construction Company
14%
Comms Service Provider
6%
Outsourcing Company
21%
Financial Services Firm
13%
Manufacturing Company
10%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
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Also Known As

No data available
GlobalMeet
 

Overview

 

Sample Customers

Information Not Available
Equifax, New York Life, Expedia, SAP, Aaron's, Staples
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
917,433 professionals have used our research since 2012.