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Google Hangouts [EOL] vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Hangouts [EOL]
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
59
Ranking in other categories
No ranking in other categories
Webex
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
Virtual Meetings (4th)
 

Featured Reviews

Mariana-Piñeres - PeerSpot reviewer
Customer Success Manager Latam at a tech vendor with 51-200 employees
Recording and transcription enhance global client meetings
Google Hangouts sometimes consumes significant resources. When comparing it to WhatsApp on desktop for calls, there are instances when Google Hangouts freezes or stops working, but switching to WhatsApp runs smoothly. This might be related to the resources Google Hangouts requires. The service occasionally experiences lag issues where the image gets frozen or the voice transmission becomes interrupted. When these issues occur, possibly due to internet connectivity or other factors, WhatsApp continues to function properly while Google Hangouts does not perform well.
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Google Hangouts currently uses AI capabilities to generate splits on the call and summarize it."
"I find it valuable that Google Hangouts is a lightweight tool that doesn't take up a lot of memory and doesn't require a lot of resources."
"The solution is extremely stable; there are no bugs or glitches and it doesn’t crash or freeze."
"When you get a meeting invitation, it's very easy to just join and go."
"The most valuable feature has been the ability to present presentations during meetings."
"It has efficient recording features."
"The initial setup is very easy."
"We use Google Hangouts as our major mode of communication."
"The most valuable feature of the solution is the fact that it is easy to share screens, a major reason I chose it."
"Webex has frequent updates and it is very good."
"Scalability-wise, I rate the solution a ten out of ten."
"The solution is very stable; we have no complaints, I haven't had to deal with bugs or glitches, there haven't been crashes, it doesn't freeze, and I consider it to be a reliable service."
"The product's most valuable feature is its ability to integrate with multiple products."
"Once it's running, it's okay."
"The most valuable feature of Webex is if you are using the Cisco hardware it is simple to integrate. Additionally, it can integrate well with mobile devices."
"The stability of the solution is the most important thing, as I've used Teams previously and we had a lot of issues with stability."
 

Cons

"The solution can be improved by integrating other tools."
"The stability of Google Hangouts has had some issues, such as video call delays. The stability could improve."
"Google Hangouts is not as feature-rich as Slack, but it's sufficient."
"The UI has room for improvement."
"I think the version that I'm using doesn't allow recording. I guess it's more of a licensing issue than anything else, and it needs to be improved."
"I would like for the platform to have a call recording feature in the free version."
"The solution could integrate more automation into the product."
"I would like to see support for showing virtual backgrounds."
"The scalability and voice quality attached to the solution are areas of concern where improvements are required."
"I would like to see additional online chat capabilities"
"There is some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"Webex's translation feature could work more accurately."
"I wouldn't describe WebEx as stable; I've had issues with it in the past."
"Their customer service was also fairly sub-par as far as what I am used to."
"The solution’s pricing could be improved."
"Webex can be improved in terms of better user experience."
 

Pricing and Cost Advice

"I think there is a need for payment for licensing, but as students, we didn't have to pay for it when we were using it. Our professors were the ones paying for it since they needed to record the sessions."
"There is an annual subscription to use this solution."
"I pay $6 per user per month for Gmail, Google Drive, and Google Hangouts."
"The screen-sharing feature is the most valuable feature."
"For individual use, there's no license requirement as such. For storage or some other purposes, if I go beyond 15 GB, then I need to buy something."
"We pay an annual license to use the solution."
"Google Hangouts has reasonable pricing, but I don't use the paid version because I only have a small budget, though you get more features from the paid version."
"This solution is available for free with the opening of a Google account."
"The solution is low-cost for a hybrid model."
"There is a subscription needed to use this solution and we pay approximately $5,000 per year."
"I use the solution for free because I don't use the solution's enterprise version."
"There is a license needed to use this solution."
"There are licenses for business to use the solution but for end-users, there is not."
"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."
"You can opt for yearly licensing with Webex."
"I am not aware of the pricing details."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Outsourcing Company
18%
Construction Company
14%
Comms Service Provider
6%
Financial Services Firm
17%
Outsourcing Company
13%
Construction Company
12%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business28
Midsize Enterprise17
Large Enterprise18
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

What is your experience regarding pricing and costs for Google Hangouts?
Google Hangouts comes as a package, so it's difficult to say or comment on the price of this particular product.
What needs improvement with Google Hangouts?
Sometimes when we have a call and need to share audio or play a video, we find it challenging to switch from sharing the complete desktop to only a particular Chrome tab, as it doesn't support audi...
What is your primary use case for Google Hangouts?
My main use cases for Google Hangouts are for calls and coordinating with my team. I find the recording feature in Google Hangouts very useful, as it normalizes what happened in the call, even thou...
What is your experience regarding pricing and costs for Webex?
From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...
What needs improvement with Webex?
Webex is top-notch at this point in time. The only improvement I see is related to RAM and CPU usage, as older systems with 4GB RAM or i3 processors might slow down the application. I do not have a...
What is your primary use case for Webex?
Webex is primarily used for customer meetings, collaboration with team members, presenting to customers, and virtual calls with customers. In my daily work, I get on the meeting and take the discus...
 

Also Known As

No data available
Cisco Spark
 

Overview

 

Sample Customers

Information Not Available
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about Zoom Video Communications, TeamViewer, Microsoft and others in Virtual Meetings. Updated: October 2026.
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